Customer Service Manager Banking

Costomer Service Manager (Banking)

Location and Work Type

Whatcom County, WA | On-site

Salary

$30–$34 per hour, based on experience

Role Summary

Our client is seeking a motivated and service-driven Customer Service Manager to support branch leadership and oversee day-to-day teller line operations. This role plays a critical part in ensuring exceptional customer service, regulatory compliance, operational excellence, and team development within the branch.

The Customer Service Manager serves as a hands-on leader, mentoring staff, supporting sales and service initiatives, managing operational risk, and acting as a key liaison between the branch and support departments. This is an excellent opportunity for a banking professional who enjoys developing people, maintaining strong controls, and contributing to the overall success of the branch and the community it serves.

Required Qualifications

- Experience supervising teller operations and frontline banking staff, including tellers and mobile branch drivers

- Proven ability to assist with hiring, training, coaching, and performance evaluation of direct reports

- Strong knowledge of bank policies, procedures, security requirements, and applicable federal and state regulations

- Experience supporting audits, certifications, compliance reviews, and regulatory reporting with satisfactory outcomes

- Ability to organize and direct operational workflow to minimize risk and ensure efficiency and accuracy

- Demonstrated experience resolving complex customer questions and concerns while maintaining high service standards

- Ability to manage branch risk and approve policy and procedure exceptions within assigned authority

- Experience monitoring branch operations including cash levels, vault balances, and cash drawer accountability

- Willingness to process transactions as needed and support teller line operations

- Ability to act as backup for opening new accounts and supporting new account representatives

- Strong collaboration skills, including working with management and human resources on staffing, performance reviews, and personnel actions

- Experience contributing to sales goals through customer needs-based product recommendations and referrals

Desired Qualifications

- Experience assisting with branch sales goal development, strategy execution, and profitability monitoring

- Ability to coach and develop staff through goal setting, delegation, problem resolution, and performance management

- Experience monitoring branch income and expenses

- Strong community presence with the ability to represent the bank through professional organizations, civic involvement, and local events

- Attention to detail in monitoring branch facilities, supplies, equipment, and physical appearance to ensure a professional environment

EEO Statement

Our client is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Apply Now to Be Considered

Apply now to be considered for this opportunity.