Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Davenport, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.

This position is targeted for a class to start May 19, 2025.

Position Description:

As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.

Training/Staffing Hours:* Training hours for this position are Monday-Friday, 8:30 a.m.-5:00 p.m. for the first 18 - 20 weeks.

Incentives:

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.