Customer Care & Field Services Dispatcher

Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position. Please note the following important tips for applying.

- All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.

- Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.

- We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.

- Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.

Customer Care & Field Services DispatcherOpen Date: 03/03/26Close Date: 03/17/26Salary: $33.56 per hourJob Type: RegularLocation: Valley View Campus, 1001 S. Valley View Blvd., Las VegasFor any questions regarding this announcement, please contact LVVWD Recruitment at recruitment@lvvwd.com.FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59pm, Monday, March 16th, 2026. WHICHEVER COMES FIRST.

HOURS OF WORK: Dispatchers cover 24/7 365 days a year including weekends and holidays. Shifts are day, swing and grave. Shift to be determined based on operational needs.

The ideal candidate will be able to handle a high volume of dispatch interactions both on the phone and via online chat and use multiple dispatch applications during transactions; and will be able to work in a team-oriented environment and independently. The candidate will also need to support Customer Service functions such as emergency calls and back-office work including emails, chat, reports and be proficient in all our customer information systems. Bilingual in Spanish and English is highly desirable.

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

GENERAL PURPOSE

Under general supervision, independently performs a wide variety of highly responsible dispatch and work order/work request services for field technicians and crews on assigned shifts; relays information, instructions and work orders to field supervisors, crews and technicians under standard and emergency conditions; receives and responds to information and requests regarding work performed, work in progress and assistance required; maintains detailed information and logs regarding work performed and time required; interacts with customers and ensures high standards for the customer experience are met; and performs related duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:

Functions and uses of computers, computer applications and Chat Lines required to monitor and dispatch work orders and requests; general understanding of District operations and infrastructure applicable to the distribution and delivery of water to customers at a level needed to carry out assigned duties; general policies and procedures for the repair and maintenance of District water mains, service lines and related appurtenances; associated equipment, terminology, acronyms, equipment and procedures used by field technicians and crews at a level necessary to carry out assigned responsibilities; District Water Service Rules; procedures and contract provisions for work scheduling and call out provisions applicable to field personnel; standard office practices and procedures; correct English usage, including spelling, grammar and punctuation; customer service practices and customer-oriented telephone etiquette.

Ability to:

Operate telephones, computers and software, including multiple Chat Lines, to monitor, receive, evaluate and respond to District employee, customer and other agency contacts regarding operational issues and reports of unexplained water loss, accidents, damage to district property and other issues; utilize district software and programs to identify the location of problems reported; understand, interpret, explain and apply District requirements and procedures for the assignment and dispatch of field work orders and requests; calmly handle multiple problems being reported, with competing priorities, and reach sound conclusions and decisions in responding to them following established policies and procedures; understand and carry out written and oral instructions; communicate clearly and effectively orally and in writing; prepare clear, accurate and concise computer entries, logs and records of work performed and completed; maintain sensitive and confidential information; use tact, discretion, patience and understanding in dealing with customers, representatives of other agencies and the public; establish and maintain highly effective working relationships with District staff and others encountered in the course of work.

Training and Experience:

A typical way of obtaining the knowledges, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least three years of office, administrative, customer service or related experience providing familiarity with trade and construction work practices and procedures similar to those performed at the District or an equivalent combination of training and experience.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are required to sit for extended periods; talk or hear, by telephone and in person; use hands repetitively to finger, handle, feel or operate computers and standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; receive, read and interpret highly detailed and varied data and information; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform multiple, concurrent tasks with constant interruptions under emergency conditions; and interact with District staff, representatives of other governmental agencies, customers who are often upset and dissatisfied, and the public.