Credit Billing Manager

We are a leading home services provider, and we are looking for a Credit Billing Manager with a customer first strategy.

- Oversee billing, fuel assistance and attorney agency groups.

- Manage the QA billing process.

- Develop and implement strategies and procedures to improve debt recovery and minimize bad debt losses

- Develop controls to maximize debt collections efforts.

- Develop processes to improve collections and negotiate costs based on agency performances.

- Responsible for adding and/or modify companies output to Gravity payments, MPX and Alorica (NCO). Providing test files as well as all info for set up.

- Manages the vendors closely, producing reports and continual improvement opportunities.

- Responsible for group productivity as well as reviewing performance of direct reports.

- Oversee all aspects of the billing cycle, from creating invoices and managing third-party accounts to tracking payments and resolving outstanding receivables.

- Recruit, train, and supervise billing staff, providing guidance and ensuring consistent application of billing policies

- Develop and implement billing procedures and strategies to enhance efficiency, accuracy, and timely revenue collection.

- Oversee the daily Gravity payments, MPX and Allorica files to make sure all are released and any issues are resolved. Also responsible for monthly meeting with IT to confirm all files were released.

- Oversee and if needed QA all invoices / statements and letters sent to our customers. Make sure all new information is updated on spreadsheet so output is accurate.

- Make sure all assigned work is completed daily. Distribute daily payments and track payment activity.

- Handle Alorica (NCO), Gravity payments and MPX issues when needed, also assist help desk in any issues with users.

- Manage the fuel assistance group, relaying information about payments from states to customer's accounts. Analyze the payment activity, review accounts to avoid holds.

- Handle miscellaneous tasks: customer payments, employee incentives, and release until, etc.

- Review and approve invoices, order materials for department, and perform cost analysis monthly.

Requirements:

- Minimum of 5+ years of recent collections, finance, recovery, and revenue assurance

- Proven experience with billing platforms and dialer technology

- Experience managing large teams in a B2C collections call center environment

- Bachelor's degree or equivalent preferred

- Customer First strategy

- Excellent technical, analytical, and communication skills, both written and verbal

- Ability to produce and thrive in a fast paced, changing environment

- Track record of exhibiting adeptness in business analytics and driving process improvement projects and initiatives

- Ability to resolve issues accurately and independently

- Strong organizational skills

- Proficient in Microsoft Word and Excel

- Salesforce and contact center platform experience a plus

This is a hybrid position, which will require a minimum of 3 days per week on site at the corporate Woodbury location (11797).

Benefits:

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

- Medical coverage

- Dental coverage

- 401(k)

- Plus more!

This position offers a salary range of $80,000.00 to $90,000.00 per year.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.