Payment Manager

Entity:

Customers & Products

Job Family Group:

Marketing Group

Job Description: Role Profile: Job Description:

The Payment Manager is responsible for leading the strategic direction of our payment processor(s) and all proprietary payment products including the bp’s consumer card (bp Rewards Visa) and gift cards.

Consumer Card – This role will be responsible for developing, recommending & executing strategies to generate sustainable, profitable portfolio growth across our largest and most profitable program. This role will also contribute to the overall goals of bp’s consumer experience team by helping to generate seamless experiences and personalized offers that link across bp’s membership programs. This may include the recommendation of new proprietary payment solutions & features that link to bp’s loyalty program and mobile application.

Utilizing a strong marketing background, the Payment Manager will work to generate insights that lead to unique new ideas that can help propel bp’s loyalty, and payments forward with B2B audiences. This role will also require well-developed influencing skills, strong financial acumen and the ability to think innovatively about how to improve the consumer experience by leveraging the digital world.

Accountabilities:

- Set and support the execution of consumer acquisition and engagement strategies to drive higher active membership and generate incremental spend from active cardholders with the help of our card issuer.

- Monitor and manage commercial performance for programs including management of program P&Ls and cash cost budgets to agreed KPIs.

- Lead the budgeting, forecasting and oversee the consumer card program P&L and success metrics to agreed upon KPI’s including acquisition, active member spend, volume & RCOP targets.

- Act as the main point of contact with BP’s issuing bank, issuing network for the consumer program(s).

- Act as the main point of contact with bp’s payment processor.

- Act as the main point of contact with bp’s payment network partners.

- Act as the main point of contact with bp’s gift card issuers.

- Expert on trends in the consumer credit card industry.

- Partner with peers in marketing communications to ensure program information and requirements are positioned in a strong and timely manner with customers and consumers.

- Partner with sales and market execution team to ensure appropriate sales enablement activities so that sales team can best leverage programs with customers. Provide direct support where appropriate with customers to drive program and relationship goals.

- Ensure excellence in program development and execution through partnering with relevant stakeholders to ensure the right inputs drive programs. Including but not limited to insights, sales, marketing communications, operations, IT&S, finance, legal, procurement

- Disseminate key information to the wider sales and marketing organization.

Core Behaviors:

- Safety

- Respect

- Excellence

- Courage

- One Team

Leadership Behaviors:

- Lead through BP Values

- Build enduring capability

- Energize people

- Maximize value

Essential To The Role

- Proven capability to translate customer/consumer insights into commercially viable marketing programs that meet target consumer needs

- Payment industry background

- Experience designing and implementing new products/services, preferably in digital/mobile channels

- Be a self-starter able to identify improvements, make critical decisions and work with internal & external subject matter experts to implement changes.

- Ability to communicate and influence across multiple levels, local & global partners to gain alignment on product plans

- Financial acumen, financial modelling & P&L management skills

Other Relevant Or Desirable Experience

- Ability to generate and apply insights to develop a consumer proposition

- Experience working with mobile applications/emerging technology

- Ability to manage and prioritize multiple projects in a fast-paced environment

- Understanding and passion of loyalty marketing & payment technologies

- Excellent problem solving and analytical skills

- Experience in using Azure DevOps, or other software development planning tools

Background

- Type of degree – BA Required, MBA Preferred

- Minimum 5 years of relevant business experience

- Strong business background with a focus on sales and marketing experience.

- Prior experience with consumer loyalty and or payment programs, preferred

- Demonstrated record of delivery on value adding projects and programs.

- Working knowledge of retail operations.

- Conveys information fluently, interprets and clarifies details, and explains rationale.

- Demonstrated communication and presentation skills.

- Ability to communicate complex ideas to a diverse set of stakeholders.

- Proven ability to build networks to enhance effectiveness and share knowledge.

- Travel (15%)

How much do we pay (Base)? $101,000-$187,000

- Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position is eligible for US Benefits – Select. This position offers paid vacation depending on your years of relevant industry experience and will range from 120-240 hours of vacation per year for full time employees (60-240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select U.S. Benefits.

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401K matching program. These benefits include a pension for eligible employees. You may learn more about our generous benefits at Select U.S. Benefits.

As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Select U.S. Benefits.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Advocacy, Brand Management, Business Acumen, Channel Management, Channel marketing activation, customer and competitor understanding, Customer Segmentation, Customer Value Proposition, Decision Making, Digital Innovation, Digital Marketing, Digital Product Management, Generating customer insights, Innovation Management, Listening, market, Marketing strategy, Marketing strategy and programmes, Offer and product knowledge, Offer Development, Performance and planning, Performance management, Sector, Translating strategy into plans

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.