Consumer Services Specialist
Indiana, PA
Full-time
$33,280About This Job
Consumer Services Specialist
Location: Indiana, PA Job Type: Full Time
Role Overview
At REA Energy, we are dedicated to delivering exceptional service and support to our members. We’re looking for a Consumer Services Specialist to join our team! In this role, you’ll be the primary point of contact for our members, ensuring their needs are met with professionalism and care. Your role will play a key part in fostering satisfaction and promoting the benefits of being a member.
What You’ll Do
•
Assist Members: Respond to member inquiries via phone, email, or in person, providing timely and accurate information.
•
Promote Benefits: Educate members on our programs, services, and products to enhance their experience.
•
Problem-Solve: Resolve member issues with care, escalating when necessary for quick resolutions.
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Record-Keeping: Maintain detailed and accurate records of member interactions in our billing system.
•
Collaborate: Work with other teams to ensure smooth communication and service delivery.
What We’re Looking For
•
Customer-Focused: You love helping people and creating positive experiences.
•
Strong Communicator: Excellent verbal and written communication skills.
•
Detail-Oriented: You’re organized and can manage multiple tasks with ease.
•
Tech-Savvy: Comfortable with MS Office.
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Experienced: 2-5 Years’ previous experience in customer service, retail, or a similar role is essential. Associate’s degree in a business-related field is a plus.
Why Join Us?
•
Consistent Schedule: Monday- Friday 7:00am-3:30pm
•
Growth Opportunities: Training and professional development programs.
•
Competitive Compensation: Yearly review and pay increase opportunities.
•
Great Benefits: Health insurance, retirement plans (Pension and 401k), paid time off.
•
Ready to Apply?
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
•
401(k)
•
Dental insurance
•
Health insurance
•
Paid time off
•
Professional development assistance
Shift:
•Day shift
Day shift
Work Location: In person
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