Williams

Client Support Analyst III

LocationWamsutter, WY
Job TypeFull-time

About This Job

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!

The Client Support Analyst III is responsible for troubleshooting hardware/software and providing mobile support for the business related to desktops, laptops, printers, and mobile devices. This role will coordinate resolution activities with all involved parties and serve as the single point of contact for our end users. Strong prioritization skills and the ability to communicate with others is a key to success!

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.


Responsibilities/Expectations:

Troubleshoots for PC, network, phone, printer hardware/software, mobile devices, and handhelds
Provides in-person, desk-side and remote support to our business users
Serves as the initial point of contact for troubleshooting all IT related problems
Communicates with business users, clients and internal IT support elements
Participates in technology refresh projects
Follows IT client services organization, security policies, standard processes and procedures
Performs asset management requirements
Other duties as assigned


Education/Years of Experience:

Required: Vocational/Technical/Business School degree; minimum four (4) years' experience in help desk, customer service, tier 2 support, or hardware break repair
Preferred: Bachelor's degree in Information Technology; minimum five (5) years' experience in help desk, customer service, tier 2 support, or hardware break repair


Other Requirements:

Demonstrates excellent organizational/interpersonal skills and safety is the utmost priority
Experience with PXE imaging computers, iPhone support, and ITIL focused ticket management tool
Proficiency in Microsoft Office applications and PC skills
Preferred: Microsoft Certifications and ServiceNow experience


Why Choose Williams?

We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!

Competitive compensation
Annual incentive program
Hybrid work model - one work from home day each week for most office-based roles
Flexible work schedule for most field-based roles
401(k) with company matching contribution and a fixed annual company contribution
Comprehensive medical, dental, and vision benefits
Generous company-paid life insurance and disability benefits
A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
Healthcare and Dependent Care Flexible Spending Accounts
Paid time off, including floating and company holidays
Wellness Program with annual rewards
Employee stock purchase plan
Robust employee learning and development
High internal mobility (we promote from within)
Parental leave (we provide up to 6 weeks for each parent)
Fertility coverage and adoption benefits
Domestic partner benefits
Educational reimbursement
Non-profit donation matching contributions and time off to volunteer
Employee resource groups
Employee assistance programs
Technology to make our work more productive and collaborative
Regular employee engagement surveys and feedback processes

Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.


For more information, please visit


https://www.williams.com/careers/total-rewards/


.


Education Requirements:


Technical School (Required)


Skill Requirements:


Competency Requirements:

Similar Jobs

company-logo

Client Development Manager

logo
Job TypeFull-time
Salary
$165000 - $165000
Houston, Texas
29 days ago
company-logo

Client Support Analyst III

Williams
Job TypeFull-time
 
Wamsutter, WY
20 days ago
company-logo

Analyste Salesforce - Clients

Énergir
 
Montréal, QC
7 days ago
company-logo

Analyst-Customer Support IT

Kinder Morgan, Inc.
Job Typefull_time
 
Houston, TX
5 days ago
company-logo

Analyst-Customer Support IT

Kinder Morgan
Job TypeFull-time
 
Houston, TX
7 days ago
company-logo

Application Support Analyst

Xcel Energy
Job Typecontract
 
Minneapolis, MN
13 days ago
company-logo

Business Support Analyst

Xcel Energy
Salary
$71900 - $102100
Arvada, CO
25 days ago
company-logo

Analyst, IT Support

Hydro
 
Gainesville, GA
22 days ago
company-logo

Desktop Support Analyst

Star Group LP
Job TypeFull-time
Salary
$58240 - $66560
Woodbury, NY
27 days ago
company-logo

Service Desk Support Analyst Sr

Golden State Water Company
Salary
$60320 - $104000
San Dimas, CA
7 days ago
company-logo

Analyst - IT Support Applications

Energy Safety Canada
Job TypeFull-time
 
Calgary, AB
13 days ago
company-logo

Business Ops Support Analyst

TECO Peoples Gas
Job TypeFull-time
 
Tampa, FL
19 days ago
company-logo

Technical Support Analyst

Flint Hills Resources
 
Rosemount, MN
22 days ago
FF

Client Relations Specialist

Freedom Forever Solar Pros
Job TypePart-time, Full-time
Salary
$40000 - $90000
Houston, TX
8 days ago
company-logo

IT Support Analyst I

ENFRA
Job TypeFull-time
 
Metairie, LA
11 days ago
company-logo

IT Support Analyst

AMG & Associates Inc.
Job TypeFull-time
 
San Francisco, CA
22 days ago
company-logo

Support Analyst I, IT Service Desk

Invenergy
Job TypeFull-time
Salary
$54080 - $62400
Chicago, IL
25 days ago
company-logo

IT Support Analyst

Atlas Energy Solutions
 
Kermit, TX
26 days ago
company-logo

Software Implementation & Support Analyst

Cost-OS, LLC
Job TypeFull-time
 
Memphis, TN
27 days ago
company-logo

IT Support Analyst

Southern Company
Job TypeFull-time
 
Atlanta, GA
28 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
27 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
18 days ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
28 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 2 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 2 months ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
20 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
4 months ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
about 1 month ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, Oklahoma
2 months ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
22 days ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
4 days ago
PS

Screen Printing Operator

Providence screen printing
Job TypePart-time
Salary
$39520 - $41600
East Providence, RI
27 days ago
company-logo

Apprentice Lineman

N Line Electric
Job TypeFull-time
Salary
$68640 - $106080
Longmont, CO
15 days ago
company-logo

Apprentice / Lineman

Saber Power Services
Job TypeFull-time
 
Rosharon, TX
25 days ago
company-logo

Manufacturing Technician Core Finishing 2nd Shift

Siemens Energy
Job TypeFull-time
 
Gibsonton, FL
28 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
about 1 year ago
company-logo

Lineman, Apprentice

Imperial Irrigation District
Job TypeFull-time
Salary
$82706 - $95679
Imperial, CA
21 days ago