Business Ops Support Analyst

Title: Business Ops Support Analyst

Company: Peoples Gas System

State and City: Florida - Tampa

Shift: 8 Hr. X 5 Days

What You’ll Do

Responsible for the Gas Operations business activity support of SAP CRB and related systems with respect to device management and field activities. Works closely with gas division operations staff to support the systems related functions of work management, meter reading, and new construction.

Serves as liaison between Gas Operations and Billing and Customer Service departments. Works closely with Billing and Customer Service departments to refine processes and resolve issues. Facilitates the optimization of operational performance by enhancing the alignment between business processes and technology. Serves as a liaison between Gas Operations and those who develop systems and provide technical support for systems, namely COE staff, IT, and software vendors.

Day-to-Day Responsibilities

Provides day-to-day support and critical issue resolution to operations personnel for CRB Device Management activities including, but not limited to: meter reading activities, work order and contract creations, device management support, meter work, dunning activity, and device related regulatory issues.

What We’re Looking For

Must Haves:

Nice-to-Haves

Working Conditions

Some extended working hours and overnight travel required.

The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening.