JMI Consultants, LLC

Client Relations Associate - Utility Bill Management

Orchard Park, NY

Full-time

$49,920-$58,240

About This Job

Company Overview

JMI Consultants, LLC (JMI) is an energy management consulting firm focused on strategic energy procurement. Utilizing our market knowledge and extensive resources, JMI provides tailored solutions that fit each individual customer’s needs and sustainability goals.

Summary

JMI is seeking for a proactive and detail-driven Customer Care Representative to join our growing team. In this role, you’ll leverage your customer service experience to support our utility bill management operations, delivering top-tier service to our clients. If you’re someone who thrives in a fast-paced environment and is eager to make a meaningful impact from day one, we encourage you to apply.

Responsibilities

•

Communicate effectively with customers, third-party suppliers, vendors and utility providers – both verbally and in writing in a clear and professional manner

•

Provide outstanding customer support via phone, email, and chat.

•

Resolve customer concerns efficiently by identifying issues, providing clear solutions, and ensuring follow-up for complete satisfaction

•

Oversee and manage Client and vendor-facing operations related to utility bill management

•

Deliver exceptional support on a range of topics including billing inquiries, account initiation and closures, disconnection notices and utility/vendor contract matters

•

Respond to customer inquiries in a timely and professional manner

•

Maintain and update customer records and contact information with accuracy

•

Utilize CRM systems and billing platforms to manage accounts and support issue resolution

•

Identify patterns in customer and vendor issues and recommend process improvements to reduce recurring issues

•

Contribute to special projects, as needed and assist with continuous improvement initiatives

Requirements

•

Proven experience in customer support or customer service roles (3-years in a customer-facing role)

•

Associate's Degree Preferred

•

Prior experience in the energy or utilities sector is a plus

•

Outstanding attention to detail

•

Proficient in Microsoft Office, especially Excel and Word

•

Excellent communication skills, both verbal and written.

•

Ability to handle multiple tasks efficiently in a fast-paced environment.

•

Strong problem-solving skills and a customer-centric attitude.

•

Ability to work independently or collaboratively in a team environment

If you are passionate about providing exceptional customer service and want to be part of an innovative team in the energy consulting industry, we invite you to apply today!

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

•

401(k)

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Shift:

•

8 hour shift

•

Day shift

Ability to Commute:

•

Orchard Park, NY 14127 (Preferred)

Ability to Relocate:

•

Orchard Park, NY 14127: Relocate before starting work (Preferred)

Client Relations Associate - Utility Bill Management

About This Job

Company Overview

Summary

Responsibilities

Requirements

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

Shift:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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