Sterling Municipal Light Department

Customer Service Representative / Billing Coordinator

Sterling, MA

Full-time

$52,000-$64,480

About This Job

The Sterling Municipal Light Department currently has a position open for a full-time Customer Service Representative / Billing Coordinator.

Primary Duties:

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Perform administrative, technical, and clerical work related to the billing and collection of revenue for electric and broadband services provided by the department.

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Communicate effectively with customers about department policies and services.

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Handle requests and questions about electric and fiber bills or other relevant topics, as well as confidential matters requested by customers.

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Assist the public, department staff, other town departments, vendors, banks, and agencies by processing bills, providing information, and preparing reports.

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Process invoices, final bills, post daily deposits, and keep customer accounts updated.

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Perform daily, weekly, and monthly balancing of cash accounts.

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Proficiently navigate SMLD’s billing and accounting systems.

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Update the department website as needed.

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Act as liaison with website maintenance vendor.

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Work with retail and commercial customers on the SMLD NextZero rebate program.

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Conduct other administrative work as needed.

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Represent the Sterling Light Department in a professional manner and contribute to a team-oriented employee atmosphere.

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Demonstrate effective communication skills, become knowledgeable about

Requirements:

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Excellent customer service skills.

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Competent in Microsoft Office products including Word, Excel, and Teams.

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Experience with the NISC utility billing system a definite plus.

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Education requires a high school diploma, associate degree preferred.

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Work experience should include a minimum of three years of general office, customer service, municipal, or equivalent.

Working Hours: Monday-Thursday 7:30am to 4:30pm and Friday 7:30am to 11:30am

Hourly Rate Range: $25.00 to $31.00

Please submit cover letter and resume to Matthew Stelmach, General Manager, Sterling Municipal Light Department, 50 Main Street, Sterling, MA 01564 or email to mstelmach@energysterling.com.

Job Type: Full-time

Pay: $25.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

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Dental insurance

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Health insurance

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Paid time off

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Professional development assistance

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Vision insurance

Shift:

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Day shift

Ability to Commute:

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Sterling, MA 01564 (Preferred)

Ability to Relocate:

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Sterling, MA 01564: Relocate before starting work (Preferred)