Client Relations Associate

About us

Milton Frank Plumbing & Cooling is a small business in Spring, TX 77379. We are supportive, fast-paced and fun.

Our work environment includes:

We are looking to expand our call taking center at Milton Frank Plumbing & Cooling. In this position you will be expected to perform the following;

- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels., in a professional manner

- Learn and navigate our scheduling/dispatching software (Service Titan)

- Schedule service calls and repairs

- Make outbound calls as needed

- Actively participate in continued training

-Support office operations and assist with administrative tasks as needed

Qualifications:

-High School diploma or GED

-Strong, friendly, confident and professional verbal communication skills with the ability to clearly relay informationno slang or informal language permitted

-Applicants must have perfect attendance, punctuality, and reliable transportation with a strong work ethic

-Strong phone contact handling skills and active listening

-Ability to multitask, work independently or in a team, and have excellent time management skills.

-Ability to enter data accurately and efficiently for up to 8 hours

-Ability to remain calm and positive when handling customer concerns or complaints

-Ability to adapt/respond to different types of characters

-A customer - first mindset with a passion for providing outstanding service.

-Fluent in English, and if you know Spanish, that would be a HUGE PLUS! (but not required)

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

Shift:

•

8 hour shift

Language:

•

Spanish (Preferred)

Ability to Commute:

Ability to Relocate:

Work Location: In person