Business Systems Senior Analyst

Requisition ID: 19542

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- Pension Plan (at no cost to the employee)

- 401(k) plan with employer matching

- Available your first day: Medical, vision, dental, and life insurance

- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

- Parental leave (up to 4 weeks) and adoption assistance

- Wellness programs (including access to a recreation and fitness facility)

- Short and long-term disability plans

- Tuition assistance for both undergraduate and graduate programs

- 10 Employee Resource Groups for career development, community service, and networking

Summary

We are seeking a detail-oriented and strategic Systems Business Analyst to join our Human Resources team, supporting the PERA department, a training and conference center that serves Salt River Project. This role will serve as a critical liaison between HR, IT, and vendors, with a specialized focus on hospitality applications central to PERA’s operations. As the subject matter expert, the analyst will ensure the system is optimized to support business objectives and event management. The ideal candidate will possess deep expertise in hospitality and/or retail, along with a strong understanding of HR processes, data management, and system implementation. They will be responsible for translating business needs into technical solutions that enhance operational efficiency and user experience.

What You'll Do

System Analysis & Optimization

- Analyze current PERA systems and processes to identify areas for improvement.

- Collaborate with stakeholders to gather and document business requirements.

- Evaluate and recommend hospitality and/or HR technology solutions that align with organizational goals.

Project Management

- Lead or support PERA system implementations, upgrades, and integrations.

- Develop project plans, timelines, and deliverables in coordination with cross-functional teams.

- Ensure projects are delivered on time, within scope, and within budget.

Data & Reporting

- Design and maintain dashboards and reports for key metrics for all PERA departments.

- Ensure data integrity and compliance with federal policies.

- Support accounting audits and compliance reporting.

Stakeholder Collaboration

- Act as a liaison between HR, IT, and external vendors.

- Provide training and support to end users on system functionalities.

- Facilitate change management and user adoption strategies.

System Maintenance & Support

- Troubleshoot system issues and coordinate resolution with HR, IT or vendors.

- Maintain documentation for system configurations and processes.

- Monitor system performance and recommend enhancements.

What It Takes To Succeed

- Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field or equivalent experience that prepares the candidate for the position.

- 3–5 years of experience in Hospitality or HR systems analysis or business analysis.

- Proficiency in hospitality platforms (e.g., LS Retail, EventPro, Square, Microsoft Dynamics, CRM)

- Strong analytical, problem-solving, and communication skills.

- Experience with data visualization tools (e.g., Power BI, SQL, Tableau) is a plus.

- Knowledge of hospitality processes including accounting, event management, and retail inventory.

Preferred Skills:

- Project management certification (e.g., PMP, Agile).

- Experience with system integrations and APIs.

- Familiarity with data privacy regulations (e.g., GDPR, HIPAA).

- Ability to manage multiple priorities in a fast-paced environment.

Experience

•For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years).•For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years).•For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.