Pacific States Petroleum, Inc.

Billing Specialist

Concord, CA

Full-time

About This Job

Pacific States Petroleum, Inc. is an on-site fueling company servicing California. We are currently seeking a detail-oriented and customer-focused Billing Specialist to join our dedicated team in our Concord office. If you have a knack for accuracy and enjoy working collaboratively to solve problems, we'd love to hear from you. Competitive pay, full benefits and vacation available.

Duties

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Process invoices for a specific product line, including identifying, documenting, and tracking fees for additional services and special pick-ups.

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Maintain active customer support for the AR Department which includes sending out invoices and answering customer related invoice questions.

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Receive, research, and respond to difficult or complex billing inquiries.

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Filing processed invoices, help with digital file management

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Phone Backup, helping to answer calls when front office is busy.

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Answer questions regarding billing, billing related issue resolution which includes processing corrections to invoices.

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Maintain the accuracy and integrity of customer data within our billing database (MLS).

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Become cross trained in other lines of business to help become backup support

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Other duties as assigned

EXPERIENCE:

Three years of increasingly responsible experience in customer service and/or billing process, or a combination of education and/or experience which provides an equivalent background required to perform the work.

EDUCATION:

High school diploma or equivalent. Some college preferred but not required.

SKILLS & QUALIFICATIONS

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Proven experience in a billing or accounts receivable role, with a strong understanding of billing procedures.

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Exceptional customer service skills with the ability to handle complex and sensitive billing inquiries with patience and professionalism.

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High proficiency in Microsoft Office Suite (especially Excel and Access) and the ability to quickly learn new database systems like MLS.

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Excellent data entry skills with a strong attention to detail and a high degree of accuracy.

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Strong math, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.

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Excellent verbal and written communication skills.

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Ability to work cooperatively and respectfully in a team environment.

WORK SCHEDULE & ENVIRONMENT:

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On-site presence is required to fulfill the duties of this position

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Monday through Friday, hours to be determined.

PHYSICAL ABILITIES:

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Communicate effectively to exchange information and make presentations.

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Ability to read a variety of materials.

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Ability to input information into a computer.

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Lifting and carrying light materials/objects as assigned.

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ADA reasonable accommodation requests will be granted full consideration.

Billing Specialist

About This Job

WORK SCHEDULE & ENVIRONMENT:

PHYSICAL ABILITIES:

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