Pedernales Electric Cooperative

Billing Specialist

Johnson City, TX

Full-time

$49,920-$49,920

About This Job

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636

$24.99 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

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Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for ensuring revenue is safeguarded through accurate billing and timely collection of funds in support of the Cooperative’s strategic initiatives.

Essential Duties & Responsibilities

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Schedule and manage the meter reading process for the Billing Department

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Process interfaces between the Meter Data Management (MDM) and billing systems for accurate utility billing, web presentment and database maintenance

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Schedule daily bill calculation

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Schedule daily delinquent processes including reminder and collection calls

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Post, review and make corrections to readings prior to billing

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Complete billing adjustments to correct usage, billing errors or charge adjustments

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Resolve complex account issues by researching the billing process, initiate and complete billing adjustments and account corrections in accordance with established procedures

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Assist in auditing member accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies for possible causes and resolution

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Partner with other departments and staff to ensure member issues are addressed and resolved

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Maintain financial security by following company procedures and compliance guidelines

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Ensure accuracy of all rates and fees

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Ensure members are billed accurately and according to the Cooperative’s Rate Policy by analyzing a wide variety of bills, notices, postings, documents and reports

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Identifies, investigates and analyzes billing discrepancies; assists in the development of comprehensive options to resolve them.

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Create service orders for problem meter readings and billings

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Extract data from multiple database applications, assist with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results

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Ensure transactions are accepted in the software system and report discrepancies

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Analyze, verify, research, reconcile and correct record discrepancies and financial discrepancies

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Compile statistical, financial, billing and revenue reports including month end, unbilled revenue and Board of Directors reports

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Maintain current member information on accounts for returned email communications from members

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Schedule daily payment, update and file submission to the collection agency

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Complete, analyze and report bad debt in accordance with collections agency processes

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Reconcile the Collection Agency invoice monthly

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Analyze and complete refund files for weekly refund check runs

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Analyze account balances and agreements to facilitate the collection of delinquent accounts and create daily collection orders

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Calculate and prepare manual billings for non-routine, complex accounts

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Troubleshoot metering problems and technical issues within the MDM system and help devise methods to resolve them

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Create and edit required reports from the Computer Information System and CISCO system utilizing SQL, Crystal Reports and Microsoft Excel

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Process and manage the tax exemption certificates, review reports and update accounts

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Reconcile accounts receivable and the Payment Gateway on a daily basis

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Review and process bankruptcy filings

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Classify, record and summarize financial and billing data for compilation and revenue records

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Create ad hoc reports

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Perform routine and non-routine system testing for tariff, rate and business rule changes

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Train employees on processes and procedures

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Report billing issues to the support line and work with the support team to resolve the issues

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Maintain the security of confidential information

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Stay abreast of advances in technology

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Demonstrate regular and prompt attendance

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Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

May provide technical direction to others

Knowledge, Skills & Abilities

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Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

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Knowledge of principles and processes for providing customer service

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Knowledge of accounting and billing procedures

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Knowledge of the technical functionality of the Cooperative’s billing system

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Knowledge of effective research and analysis methods

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Knowledge of the Cooperative’s Standard, Solar, Time of Use and Interconnect Rates and Billing Policies and Procedures

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Skilled in oral and written communication

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Skilled in prioritizing and managing changing initiatives

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Skilled in data analysis and problem solving

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Skilled in mathematical abilities

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Ability to interface across organizational boundaries

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Ability to communicate effectively verbally and in writing

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Ability to listen and understand information verbally and in writing

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Ability to multi-task

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Ability to anticipate, identify, analyze and resolve conflict and problems

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Minimum Qualifications - (Education, Experience)

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High School Diploma or equivalent

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Bachelor's Degree preferred

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Four years of related work experience, including one year of directly related experience

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Any combination of education, training, and experience may substitute for education and experience

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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The employee may be required to stand; reach with hands and arms, stoop and kneel

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The employee may be required to sit or stand for long periods of time

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The employee may be required to lift, carry, push, pull or move up to 25 pounds

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The employee may be required to travel

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The employee must be available for call out duty

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Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

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This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.