Billing Generalist

Job Title: Billing Generalist Department: Finance and Billing Location: Crown Point, IN Reports to Customer Support & Billing Manager Company Overview: GridHawk LLC (https://www.gridhawk.com) is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. GridHawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance. Job Summary: This position will be responsible include data entry, daily tracking of hours, maintaining and creation of spreadsheets, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data. This role should have strong interpersonal and communication skills, the ability to multitask, and ability to maintain organization throughout the different tasks and a strong knowledge of Excel. Primary Duties & Responsibilities will include, but are not limited to: • Generation of Billing • Daily Hourly Tracking • Daily Volume Tracking • Communication with managers and customers • Gather information for invoicing • Monthly revenue recording for each customer • Maintain and create spreadsheets for each customer • Creation of forecasting and projections • contractors and third parties • Correspond with Operational team: o Confirmation of tracking of hours/issues and corrections • Excellent communication skills needed. • Excellent with computers and Microsoft Office (Word, Excel, PowerPoint) • Ability to speak with customers under high pressure or stressful situations • Able to work independently • Good Organization Skills • Billing or Accounting a plus • High School Diploma or equivalency (GED) • Pass a Background screening (no violations within the last 5 years) • Pass a drug test. Physical and Safety Requirements • Ability to sit for multiple hours a day. • Reasonable accommodation is made to enable individuals with disabilities to perform essential job functions. Benefits: All employees are eligible to receive some form of company benefits. All benefits are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available from the first of next month following 30 days of employment. The 401k and matching program are available after their 90-day introductory period. • Health Insurance • Dental Insurance • Term life Insurance • Short-Term Disability • Long-Term Disability • Vision Insurance • Flexible Benefits Plan • 401(k) Savings Plan (Matched by the company) We will provide you the tools you need to achieve including: • Company laptop and smartphone GridHawk LLC is an equal opportunity employer. All employees could advance within the company.