Billing Analyst/ Customer Service (Office) Support - NAM

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

Join our team now in our NAM HQ offices in Houston, Fallbrook Drive 8860

Role :

The Billing Analyst/ Customer Service (Office) Support role is integral to supporting the CSM team, with a focus on billing processing within the department. Beyond billing functions, this position involves managing office support tasks for the CSM Department in North America. Success in this position requires strong communication, problem-solving, attention to detail, and a commitment to delivering high-quality service.

Essential Accountabilities :

The Billing Analyst/ Customer Service (Office) Support role requires knowledge of financial software, strong data management skills, attention to detail, and excellent communication abilities. This position also supports office operations and coordinates tasks for smooth integration within the INNIO CSM Department in North America.

Key Responsibilities :

Billing Analyst :

- Generate, review, and process invoices for services with accuracy, ensuring compliance with company policies

- Collaborate with our HQ department in Europe for Invoicing processes

- Cooperate with the Regional CSMs to ensure invoice alignment for payment

- Overseeing the collection of payments and working with the accounts receivable team

- Investigate and address billing discrepancies and errors to ensure customer satisfaction

- Maintain customer records, including modifications to contact information, billing address, and account preference

- Administer the complete lifecycle of internal and external Purchase Orders processing

- Keep comprehensive records of all customer interactions, billing activities, and resolution actions to support audit and compliance requirements

- Evaluate billing data to identify trends and areas for improvement

Office Support:

- Assist the CSM Service Department in managing customer inquiries and maintaining accurate team schedules

- Organize department meetings, training sessions, and team-building activities for the CSM Services events

- Oversee service-related databases, ensuring that all information remains current

- Contribute to the creation of service process documentation and updates to departmental procedures

- Coordinate service schedules with the CSM Service team and ensure timely communication with customers

- Manage additional daily administrative tasks as needed

Qualification Requirements :

- 2-4 years of College/University in Accounting, Finance, Business, or any related field

• 1-3 years of experience in billing processes • Business Acumen, ability to make informed decisions

- Basic Knowledge of Oracle, SAP, or comparable platforms for data entry systems

- Excellent communication and organizational skills

- Strong problem-solving skills and keen attention to detail

- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment

- Flexibility to adjust to changing procedures

- Trustworthy and ethical in handling sensitive financial and personal information

- Ability to work collaboratively with cross-functional teams

- Positive attitude with excellent interpersonal skills, capable of building strong relationships

- Knowledge of Accounting principles and understanding of basic contractual legal frameworks

- Computer literate (MS Office, advanced skills in Excel)

Desired :

- Bachelor’s degree in Accounting, Finance, Business Administration, or related field is preferred

- Experience in a service-oriented business or department

- Background in financial data entry and ability to analyze reports

- Experience with Salesforce is advantageous