Billing Analyst III

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Billing Analyst III

Position Summary:

The Billing Analyst III is responsible for leveraging data from the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems to support billing operations through detailed reporting, analysis, and process improvement. This role plays a key part in maintaining billing accuracy and integrity by implementing and monitoring billing controls, conducting bill reviews and reconciliations, and analyzing key performance indicators (KPIs) and operational metrics. The analyst will also support issue resolution, respond to data requests, and contribute to special projects as needed.

Key Responsibilities:

Qualifications:

Skills & Competencies:

Scope & Impact:

This role focuses on daily operational deliverables and reporting, requiring a solid understanding of billing processes and data analysis. The analyst is expected to manage their own workload, contribute to process improvements, and apply prior knowledge to resolve moderately complex issues. The position supports decision-making through data-driven insights and plays a key role in ensuring billing accuracy and efficiency.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.