Customer Service Representative/Billing Clerk
Natchez, MS
full_time
$33,280-$37,440About This Job
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, both in English and potentially other languages, to effectively engage with a diverse customer base.
Responsibilities
•
Respond promptly and professionally to customer inquiries via phone, email, and chat.
•
Provide accurate information regarding products and services while addressing customer concerns.
•
Conduct outbound calling to follow up on customer inquiries or feedback.
•
Utilize data entry skills to maintain accurate records of customer interactions and transactions.
•
Analyze customer feedback to identify trends and areas for improvement in service delivery.
•
Collaborate with team members to enhance the overall customer experience.
•
Uphold company policies and procedures while ensuring compliance with quality standards.
Experience
•
Previous experience in a customer service role is preferred but not mandatory.
•
Strong phone etiquette and excellent verbal communication skills are essential.
•
Bilingual or multilingual candidates are highly valued for their ability to connect with a broader range of customers.
•
Proficiency in data entry and familiarity with office software applications is beneficial.
•
A positive attitude, problem-solving skills, and the ability to work effectively in a team environment are crucial for success in this role.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
•
401(k)
•
Dental insurance
•
Health insurance
•
Paid time off
Ability to Commute:
•
Natchez, MS 39120 (Preferred)
Ability to Relocate:
•
Natchez, MS 39120: Relocate before starting work (Preferred)
Work Location: In person
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