Billing Systems Analyst I

This role is available for a hybrid remote work schedule.

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

Position Purpose

Manage the rates and rate structures within the CIS, to include the updating of rates, building and testing of new rate structures, and auditing to ensure accurate customer billing. Integral in the analysis and testing of system changes to ensure high integrity of billing data. Will maintain and update the Billing criteria table for new general ledger accounts along with Account Codes and Balance Breakdown Codes. Will assist in setting up third party supplier information for accurate and timely billing. The position will also support Sundry (unregulated) billings to include producing weekly invoices and monthly summaries.

Principal Accountabilities

% of time

End Results

85%

Manage all rate table structures and potential changes in the CIS per the key internal control documentation which ensures that all rates for all the five companies are accurate and complete. Consults with the Rates Process Lead along with the Reconciliation Process Lead for CIS system changes, testing and monthly financial reporting as required to ensure billing and financial results are timely and accurate. Verifies the accuracy of all rate changes after the rate changes have been implemented into the live environment. Performs rate check analysis monthly to ensure all rates within the CIS are correct when reviewed against the approved tariff. Reviews financial related processes and system functionalities and recommends improvements to maximize the effectiveness of billing and revenue reporting. Work with Information Systems to ensure bill print/presentment is showing as expected on customer bills. Work with system programmers and other company personnel as needed to initiate approved recommendations.

5%

Responsible for producing weekly invoices and month-end summaries. Will assist other departments to include but not limited to Plant Accounting and DOC’s with Sundry related questions.

5%

Provide analysis and support to ensure high degree of financial integrity within the CIS. Support the implementation of aggregations from a rate and billing accuracy perspective. Proactively seek billing enhancements and effectiveness from a system and auditing perspective.

5%

Oversee and coordinate with Energy Supplier Services Coordinator, all external supplier enrollment and un-enrolled accounts in CIS to ensure accuracy before the accounts are released for billing.

As

Needed

Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.

Qualifications

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last Updated: 07/09/2025