USG Water Solutions

Data Analyst - Customer Support

Atlanta, GA

full_time

About This Job

Overview

The Data Analyst in Customer Support will be responsible for analyzing customer data to identify trends, provide insights, and support decision-making processes. This role requires strong analytical skills, a deep understanding of customer behavior, and the ability to communicate findings effectively to various stakeholders.

Responsibilities

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Collect, analyze, and interpret customer data from various sources.

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Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer support.

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Identify trends and patterns in customer inquiries, complaints, and feedback. • Work closely with the Customer Support team in a CRM to understand their data needs and provide actionable insights.

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Create and present data-driven recommendations to improve customer support processes and enhance customer satisfaction.

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Collaborate with other departments, such as Product Development and Marketing, to ensure a holistic approach to customer experience.

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Ensure data accuracy and integrity through regular data validation and quality checks.

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Use statistical methods to analyze data and generate useful business reports.

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Develop processes and tools to monitor and analyze model performance and data accuracy.

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Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.

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Strong proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).

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Experience with statistical analysis, AI, and data mining techniques. • Excellent analytical and problem-solving skills.

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Ability to communicate complex data insights in a clear and concise manner.

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Strong attention to detail and a commitment to data accuracy.

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Experience with customer support or CRM systems is a plus.

What We Offer

A comprehensive benefits and competitive compensation package, a hybrid work schedule. An opportunity to join a dynamic and growing company. A supportive work environment where you can thrive to be your best!

Work Environment

The work environment is a blend of an office setting and the flexibility to work remotely. The role requires regular interaction with team members from various departments. The office is equipped with modern amenities and a collaborative workspace.

Job Type: Full-time

Benefits:

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401(k)

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401(k) 3% Match

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401(k) matching

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Dental insurance

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Health insurance

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Health savings account

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Life insurance

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Paid sick time

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Paid time off

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Tuition reimbursement

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Vision insurance

Compensation Package:

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Performance bonus

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Yearly pay

Schedule:

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8 hour shift

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Monday to Friday

Ability to Commute:

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Atlanta, GA 30309 (Preferred)

Ability to Relocate:

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Atlanta, GA 30309: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Atlanta, GA 30309