Application Support Analyst

Key Responsibilities

Business Systems Support (Microsoft Dynamics 365 Business Central)

- Help test and review our new ERP system to make sure it works as expected.

- Assist in documenting processes and identifying where improvements can be made.

- Support end users with day-to-day questions or basic troubleshooting.

- Help with data entry, validation, and report checks.

Web Application Support (Python/Django)

- Assist in testing internal web applications and reporting issues to developers.

- Work with business users to understand what’s needed from each system.

- Help verify fixes, test new features, and update documentation.

- Provide feedback on ease of use and help identify potential improvements.

Data and IoT Support

- Learn how data flows from connected devices into our systems.

- Help verify that data is updating correctly in Power BI dashboards.

- Assist with setting up and testing basic data connections or integrations.

- Support data tagging, visualization, and reporting activities.

General Responsibilities

- Document test results, configurations, and troubleshooting steps.

- Support users across different departments and escalate issues when needed.

- Collaborate with IT and development teams to ensure smooth system operation.

- Contribute to continuous improvement efforts and automation projects.

Qualifications

Required:

- Associate’s degree or equivalent experience in Information Systems, Computer Science, or a related field.

- Basic familiarity with Microsoft Dynamics 365 (Business Central or NAV) or other ERP systems.

- Understanding of general IT concepts, databases, and web applications.

- Experience with Microsoft Excel and basic Power BI.

- Good communication skills and attention to detail.

Preferred:

- Exposure to Python or Django web applications.

- Interest in IoT, data integration, or cloud technologies.

- Experience with Power Automate, Zapier, or similar tools.

- A desire to learn and grow in application support or data analytics.

Equal Opportunity Employer

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