Application Configuration Analyst

About the Opportunity

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Location: Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.

As an Application Configuration Analyst in the Transmission and Distribution Products group you will be part of a highly motivated team focused on the Construction & Design product. The position will consist of being part of a broader product team focused on enhancing software and technology surrounding unified cost, schedule, portfolio, and equipment & materials management capabilities. In this position you will partner with users across the company to provide high value product increments to the Construction & Design product.

Responsibilities:

- Documenting processes/procedures and specifications for supported applications.

- Working independently or with business analysts to support requirements gathering and test scenario identification.

- Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching.

- Developing application interfaces, maintaining reports, and vendor package applications.

- Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches.

- Learning and understanding the business processes associated with supported applications.

- Developing technical designs that meet business needs and support the company's strategic direction.

- Properly leveraging the correct technology for the defined requirements.

- Developing clear documentation for completed products.

- Investigating and resolving problems with supported applications in a production support environment.

- Understand system interface design & data flows to support complex inbound and outbound interfaces.

- Follow IT Change Management and Incident ticket processes.

- Solving complex problems and troubleshooting functionality for issue identification.

- Consistently delivering high quality results.

Qualifications:

Required:

- Bachelor of Science degree in Computer Science, Information Systems Management, or related technical degree. In lieu of degree, equivalent in hands-on experience will also be considered.

- Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.

- Analytical skills to resolve problems and think creatively.

- Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology.

- Integration experience utilizing APIs, REST web services, and other integration methods.

- Experience working on Windows Servers, Linux, and/or UNIX.

- Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.

- Highly motivated to work independently and productively but also able to work in a virtual environment (working with remote co-workers using virtual technologies).

- Demonstrated ability to provide software solutions and supporting entire software development life cycle.

- Proven ability to troubleshoot and solve problems in a production support environment.

- Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.

- Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.

- Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations).

Preferred:

- Experience with Oracle products such as OPPM, Unifier, P6 and PIF (Project Integration Framework).

- Experience with financial data analysis a plus.

- Familiarity with ServiceNow.

- Familiarity working in the electric utility industry.

- Familiarity with other databases such as SQL Server.

- Familiarity with Oracle WebLogic.

- Familiarity with Azure Dev Ops and working in an agile environment.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team