Application Support Engineer

For over half a decade, Hudson Manpower has been a trusted partner in delivering specialized talent and technology solutions across IT, Energy, and Engineering industries worldwide. We work closely with startups, mid-sized firms, and Fortune 500 clients to support their digital transformation journeys. Our teams are empowered to bring fresh ideas, shape innovative solutions, and drive meaningful impact for our clients. If you're looking to grow in an environment where your expertise is valued and your voice matters, then Hudson Manpower is the place for you. Join us and collaborate with forward thinking professionals who are passionate about building the future of work.

Key Responsibilities

- Serve as the primary escalation point for Level 2 incidents involving Java Spring and Ruby on Rails web services.

- Conduct detailed root cause analysis (RCA) and partner with development teams to deploy long-term resolutions.

- Manage application monitoring, event management, and alert optimization using Splunk, Dynatrace, CloudWatch, and other APM tools.

- Support REST APIs, AWS Aurora databases, and containerized microservices (ECS, Fargate).

- Proactively monitor production health metrics, automate recovery scripts, and implement preventive measures.

- Collaborate with DevOps to enhance CI/CD deployment pipelines and infrastructure resilience.

- Maintain and enhance documentation, playbooks, and runbooks for support consistency.

- Participate in a 24x7 on-call rotation, prioritizing swift restoration of critical payment services.

- Mentor junior engineers and offshore support staff, promoting a culture of continuous improvement and accountability.

Qualifications

- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

- 8+ years in Application Support, Site Reliability, or DevOps environments.

- Strong proficiency in AWS Cloud (Aurora, Lambda, CloudWatch, MQ, CloudTrail).

- Demonstrated expertise in Java Spring Boot, Ruby on Rails, and REST API troubleshooting.

- Strong SQL and query optimization experience (PostgreSQL preferred).

- Experience with monitoring tools such as Splunk, Dynatrace, and Scout.

- Familiarity with containerized environments (Docker, ECS, Fargate) and CI/CD practices.

- Strong understanding of banking/financial transaction systems, compliance, and operational risk.

- Excellent communication skills and ability to work cross-functionally under pressure.

What You'll Get

SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

- Competitive base salary

- Medical, dental, and vision insurance coverage

- Optional life and disability insurance provided

- 401(k) with a company match and optional profit sharing

- Paid vacation time

- Paid Bench time

- Training allowance offering

- You'll be eligible to earn referral bonuses!