IT Support Analyst

Company Description

FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services. Committed to safety and quality, we foster a workplace culture that values innovation and sustainability. With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world.

Job Description

As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, software, and network issues through various communication channels. The role requires an IT Technical Diploma, a minimum of four years of experience, strong technical knowledge, good communication and problem-solving skills, and the ability to work collaboratively in a team environment. Key responsibilities include updating and documenting customer issues, maintaining IT hardware and software records, supporting new technologies, and assisting with system analysis and upgrades, while embodying core competencies such as leadership, competitiveness, collaboration, adaptability, analytical thinking, communication, and teamwork.

What would you be doing?

- Resolve and document customer IT issues through various channels including ticketing systems, email, phone, and in-person support.

- Troubleshoot and support a wide range of technologies including networking, computers, mobile devices, printers, hardware/software installations, and enterprise tools like Active Directory, SharePoint, and Terminal Services.

- Maintain and update IT assets and documentation, including hardware/software inventories and Knowledge Base articles.

- Contribute to process improvement by analyzing support metrics and recommending enhancements to IT support workflows.

- Support strategic initiatives by implementing appropriate technologies, documenting procedures, and staying current with hardware/software trends.

Perks of the job

- Enhance your leadership and communication skills with the opportunity to lead and collaborate with various professionals, from Executives to front-line workers.

- Variety in your work that allows you to develop a diverse skillset.

- Long term opportunity potential

Qualifications

- Strong technical expertise with up-to-date knowledge of emerging IT/IS trends and technologies.

- Effective multitasking and problem-solving abilities, with attention to detail and sound decision-making skills.

- Excellent communication skills, both verbal and written, and a collaborative team-oriented mindset.

- Relevant education and certifications, including an IT Technical Diploma and Microsoft certifications (or equivalent experience).

- Minimum two years of experience in a similar IT support or technical role.

Additional Information

Offers of employment are conditional on the successful outcome of a criminal background check.

Candidates shortlisted will be required to complete the Profile TRAITS Survey.

The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of individuals to support the best use of their strengths, abilities, and potential.

Our Commitment to Our People

When you join FLINT, we make these promises:

- Your work will matter. The projects you'll help build will serve communities for generations.

- Your growth is our priority. We'll invest in your development and create paths for advancement.

- Your voice will be heard. Your experience and ideas will shape how we tackle challenges.

- Your team will support you. You'll work with people who want to see you succeed.

- Your ambition will be rewarded. As you grow, FLINT grows – and we recognize those who help us build better.

Transform yourself. Strengthen each other. Make a better world.

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