Applications Analyst II

Mesa Natural Gas Solutions LLC is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers.

Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement; Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for; Employee Assistance Programs; Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance.

Website: www.mesangs.com

Job Description:

As an Applications Analyst II at Mesa Natural Gas Solutions LLC, you'll lead in refining, implementing, and supporting software solutions to boost user experience and operational efficiency. You'll collaborate with stakeholders, analyze requirements, design software solutions, and provide technical support. Additionally, you'll understand business processes, act as a subject matter expert for application changes, and collaborate with cross-functional teams.

Essential Duties:

- Participate in new software system projects providing technical support and consultation.

- Analyze software enhancement requests and diagnose incidents to create solutions.

- Develop system and process documentation suitable for both technical and non-technical stakeholders.

- Collaborate with end-users and stakeholders to gather and understand business requirements for applications.

- Design, configure, customize, and implement applications to meet business needs.

- Customize, optimize, and identify opportunities to enhance user experience and functionality in existing software systems.

- Maintain, upgrade, and provide support for line-of-business applications, including coordination with vendors and internal stakeholders.

- Follow industry best practices in architecture and modeling to produce high-performing solutions that are usable, reliable, maintainable, and secure.

- Coordinate user support, addressing access and operational inquiries related to managed applications.

- Provide user training on various applications, products, and services.

- Communicate effectively with technical and non-technical stakeholders to facilitate collaboration and understanding.

- Understand end-to-end business processes and serve as a subject matter expert for changes impacting supported applications or business partners.

- Cross-train with peers across the application portfolio.

- Design, develop, and implement process improvements to maximize departmental efficiency, leveraging thorough systems knowledge to meet specialized needs.

- Support internal and external audit process activities related to the area of responsibility, ensuring auditors receive necessary data, documentation, and explanations.

- Ability to work across multiple application and support teams.

- Perform all other tasks assigned.

Education:

Required:

- Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

Required:

- Ability to write SQL statements for logic and report creation.

- Ability to work collaboratively in a team and independently.

- Experience with programming languages, database management, or applications within the Microsoft 365 suite.

- Experience in creating and delivering training and presentations to peers and upper management both formally and informally.

- Proficiency in Office 365 or Microsoft Office products including Microsoft Word and PowerPoint for communications and presentations, and Excel for analytics including graphs, charting, pivot tables, and basic statistical functions

- 2-4 years of related experience.

Preferred:

- 1-2 years of experience as a System Administrator or related role.

- 1-4 years of experience in a management role.

- Proficient in various programming languages, database management, and applications within the Microsoft 365 suite.

- Honorably discharged service veterans preferred.

Certifications, Licenses & Registrations:

- Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers.

- ITILV4 Certification is preferred

Knowledge, Skills, & Abilities:

- Mentoring or management experience.

- Excellent time-management, organizational, and planning skills with attention to detail.

- Strong critical thinking skills.

- Self-starter committed to achieving results with a strong sense of ownership with the ability to consistently follow through.

- Flexibility and adaptability to an ever-changing environment.

- Interpersonal skills to establish and maintain relationships at all levels of the organization to drive decision-making through consensus and influence.

- Ability to clearly present material and address technical concepts in terms of operational impact.

- Ability to participate in weekly standup meetings.

- Ability to work on multiple projects in a fast-paced, deadline-driven environment.

- Ability to work independently.

Physical Demands:

- Sitting

- Talking

- Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)

- Hearing

- Use hands to type, touch, handle, or feel

- Must be able to sit for prolonged periods of time

- Walking or moving throughout facility

Working Conditions:

- Minimal safety hazards; general office working conditions.

Equipment & Software:

- Familiarity with Enterprise-level applications like Microsoft’s PowerPlatform.

Additional Job Requirements:

- Willing to consent to and pass a background check and drug screening.

- Customer focuses attitude, with high level of professionalism and discretion.

Supervisory Responsibility:

None

Number of Direct Reports:

None

Number of Indirect Reports:

None

Mesa Natural Gas Solutions LLC is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V