Office Support Analyst

About the Role:

Core Responsibilities

The Operations Support Analyst ensures smooth operations by leveraging ERP systems and analytical tools to provide actionable insights, improve processes, and support cross-functional collaboration within a precision manufacturing environment. This role focuses on data accuracy, reporting, forecasting, and operational efficiency while providing administrative support as needed.

Primary Duties

Data Analysis & Reporting

- Gather, clean, and structure data from ERP (Epicor) and other business systems.

- Develop dashboards and reports using Excel, Power BI, or SQL to track performance metrics.

- Provide data-driven insights to support capacity planning, forecasting, and operational decision-making.

- Identify trends, process gaps, and opportunities for efficiency or cost savings.

Operations & ERP Support

- Accurately enter customer orders, quotes, and job details into Epicor ERP with attention to detail.

- Collaborate with production, engineering, and shipping to ensure data integrity and process alignment.

- Support troubleshooting of ERP workflows, reporting issues, and system usage for internal stakeholders.

Cross-Functional Collaboration

- Present analytical findings to leadership and department managers to support decision-making.

- Partner with operations, customer service, and leadership to streamline processes and improve reporting.

- Assist in building standardized procedures and documentation for operational workflows.

Administrative Support

- Maintain organized records of communications, orders, and transactions.

- Support quoting processes, data compilation, and database creation.

- Perform additional administrative duties as assigned.

Education & Experience

- Bachelor’s degree in Data Analytics, Business, Industrial Engineering, or related field.

- Minimum 3 years of experience in operations support, data analytics, or administrative support within a manufacturing environment.

- Advanced proficiency with Microsoft Excel (pivot tables, Power Query, macros).

- Experience with ERP systems (Epicor preferred).

Other Skills & Abilities

- Strong analytical and problem-solving skills, with the ability to translate raw data into actionable insights.

- Excellent written and verbal communication skills; able to collaborate across all levels of the organization.

- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

- Continuous improvement mindset; motivated to enhance reporting and processes through data.

- Positive attitude, team player, and eagerness for professional growth.

Physical Demands of Job

- Frequent sitting, standing, and use of office equipment including computer and phone.

- Occasional light lifting of files and office supplies (up to 20 lbs).

Work Environment

- Professional office setting within a precision manufacturing facility.

- Moderate noise levels typical of a combined office and industrial environment.

Why Join E.J. Basler Co.?

- Competitive pay: $20.00/hr – $30.00/hr (based on experience)

- Health, dental, and vision insurance

- Life insurance

- Tuition reimbursement for job-related education and training

- 401(k) with company match

- Paid time off and holidays

E.J. Basler Co. is an equal opportunity employer and complies with all applicable employment laws. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic under Illinois and federal law.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person