Analyst I/II/III, Retail Ops

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

- This Analyst role can be filled at Analyst I, Analyst II, or Analyst III level. Please see minimum qualifications list below for each level*

Analyst 1 Level - $55,800 - 62,000 Analyst II Level - $63,000 - $70,000 Analyst III Level - $77,400- $86,000 Ranges are per year based on experience, along with a comprehensive benefits package that includes bonus and 401K Primary Purpose Of Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst II. The Analyst II position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst II is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst II will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs.

Primary Duties And Accountabilities

- Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following high volume functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.

- Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to perform root cause analysis and take appropriate actions to resolve issues.

- Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information.

- Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.

- Interface with internal and/or external customers in handling and resolving inquiries as needed.

- Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups.

- Adopt and support change management activities.

- Challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions.

- Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables.

- Identify and create business requirements based on changing business needs.

- Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes.

- Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned.

- Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.

- Travel required as necessary to meet business needs

- In-person attendance for training, all-hands meetings, and other meaningful engagements

Minimum Qualifications

- MINIMUM QUALIFICATIONS Analyst 1

- Bachelor’s degree in Business, or 2 years of equivalent experience in lieu of the degree

- Ability to solve problems using procedures and guidelines

- Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)

MINIMUM QUALIFICATIONS For Analyst II

- Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience

- Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)

- Ability to communicate effectively and professionally, with internal and external parties as required.

MINIMUM QUALIFICATIONS For Analyst III

- Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience

- Ability to operate independently with guidance from manager

- Has acquired a high level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)

- Strong knowledge of customer service procedures, principles, interpersonal skills and strong communication

Preferred Qualifications

- Ability to prioritize work, manage time effectively and manage workload efficiently

- Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets

- Analytical skills, attention to detail, critical thinking, problem solving and independent decision making

- Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events

- Experience in the retail energy industry and/or regulated/deregulated energy industry

- Experience in using CRM and/or OrdertoCash workflow systems

- Proficient PC and computer skills (Word, Excel, Access, Visio, Power Point, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting and/or SQL database query development

- Elevated knowledge in Excel (creating and using pivot tables, macros, and vlookups) and MS Office Suite experience.

- Working knowledge of UDC/ISO/LDC market EDI transactions

- Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders

- Demonstrated ability to identify and implement process improvements and efficiencies, with expertise in process mapping