Administrative Operations Coordinater

We’re looking for someone who can help our local Office teams across the company work smarter and more consistently. This role focuses on improving the office processes: customer service, billing, and (we should be clear on what is included in the office function – and be clear). You’ll also help lead centralized programs like price protection and heating assistance.

While you won’t directly manage the Office teams, you’ll play a key role in shaping how we work—helping teams adopt best practices, use systems effectively, and continuously improve. This is a great fit for someone who understands office operations and enjoys making things more efficient through collaboration and problem-solving.

Key Responsibilities:

- Support Office Teams: Partner with our office teams to improve how work gets done and make processes better and more consistent across locations.

- Lead Central Programs: Coordinate company-wide office activities such as price protection, energy assistance, and select billing and payment processes.

- Drive Process Improvement: Identify pain points, recommend solutions, and support implementation—especially where new tools or automation can help.

- Create and Share Best Practices: Develop clear standards, training materials, and tools that help local teams follow consistent, effective workflows.

- Support Technology Changes: Collaborate with IT to enhance or update systems and ensure changes support business needs. Participate in testing and feedback.

- Track and Report Performance: Monitor key metrics, identify trends or gaps, and recommend ways to improve results.

- Assist with Acquisitions: Help integrate new locations into our standard office practices and systems.

- Collaborate Across Departments: Work with shared services like Accounting, HR, and IT to align efforts and troubleshoot issues.

- Ensure Compliance: Help ensure processes align with safety, regulatory, and environmental requirements.

What You’ll Bring:

- Experience with office operations—especially customer service, billing, or process improvement.

- Strong collaboration skills and the ability to influence without direct authority.

- A continuous improvement mindset—you look for ways to make work easier, faster, and better.

- Comfort working with technology and helping teams adopt new tools.

- Clear communication skills, both written and verbal.

- Organized, self-directed, and able to manage multiple priorities.

Equal Opportunity Employer

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