Account Manager

Who We Are!

Utility Energy Services, LLC (UES) delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is dedicated to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

Position Details:

To support our growth, we are currently seeking an Account Manager to support the service we provide to our regulated industry clients. This role is key to the success of residential energy efficiency market-based programs with participating contractor networks. This field based role is part of a broad team of subject matter experts who work directly with all aspects of implementation of Energy Efficiency Programs. This role will work with a variety of stakeholders to onboard new contractors into the programs, grow the energy efficiency market for home performance, and educate customers and organizations on the available programs to customers.

The ideal candidate is coming to the table with relationships in the housing, building, HVAC, or plumbing industry in Georgia that you can leverage on day 1!

Key Responsibilities:

- Provide technical support with key market actors in the HVAC, Insulation, Windows, Remodelers, General Contractors, distributors, home performance contractors, retailers, trade associations, home inspectors, public officials, non-profits, community organizations, public interest groups, consumers and other interested parties to maximize program participation.

- Build a pipeline of program participants by conducting outreach to recruit and educate key stakeholders. Outreach will include group presentations, individual meetings, and telephone outreach and e-mail communications.

- Prepare and deliver technical presentations to key stakeholder groups on best practices related to tools, equipment and quality installation practices.

- Gather field intelligence from key stakeholders and use this information to inform our outreach and delivery strategies.

- Participate in various weekday and weekend customer outreach activities as needed. Weekend and after-hour Program support is required.

- Maintain program records and program participation requirements by updating account information. Track efforts and projects through a CRM database.

- Contribute to the deployment of program marketing and outreach campaigns.

- Support all aspects of customer and trade ally inquiries and broad engagement, resolving product and service problems and assisting with application submission and helping resolve application issues as needed.

Basic Qualifications:

- High School Diploma or Equivalent/Associates Degree Preferred

- 5+ years of customer service experience

- Experience in energy efficiency industry, sustainability, electrification

- Knowledge of residential/commercial HVAC and building science systems

Preferred Skills/Experience:

- Bachelor’s degree

- Experience working on energy efficiency programs, with specific expertise in residential energy use

- HERs Rater certificate and/or BPI certified Building Analyst or Energy Auditor preferred

- Experience with energy modeling software

Professional Skills:

- Ability to take initiative on projects working in a fast-paced environment

- Outstanding analytical, writing, and communication skills and excellent interpersonal and self-motivation skills

- Ability to work effectively with all internal team members, as well as outside clients and vendors

- Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

- Broad communication skills to speak to a variety of stakeholders

Job Type: Full-time

Benefits:

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Schedule:

- Traditional workday

- Monday to Friday with occasional weekends

Work Location: Blended between office and field activities

NOTE: This position must be able to pass background checks and drug screening, as well as gain authorization to drive company vehicles.

Job Type: Full-time

Pay: $57,000.00 - $65,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Application Question(s):

- Do you have experience in energy efficiency or sustainability industry? If so, please explain.

- This position is based in the ATL metro area of GA. Do you live in GA? If not, are you open to relocating?

Work Location: In person