Account Application Coordinator

OVERVIEW:

The Account Application Coordinator is responsible for the posting and balancing of all incoming payments to the proper customer accounts on a daily basis. This individual identifies and resolves payment discrepancies and contacts customers as required.

RESPONSIBILITIES:

The main duties of this role will include but are not limited to the following:

- Daily preparation, posting, and reconciliation of all daily deposits from various sources; including cheques and electronic deposits through Lockbox payments.

- Works with all divisions to apply all payments to the appropriate customer accounts and invoices, using customer remittances.

- Responsible for maintaining the direct deposit inbox for customer remittance notices.

- Posting appropriate adjustments, reversal of adjustments, and transfers between accounts upon request.

- Responsible for maintaining the archiving of payment remittance notices.

- Responsible for logging and reporting of returned items.

- Responsible for cash application reporting on a weekly basis.

- Responsible for processing pre-authorized payments and credit card files.

- Acts as liaison between the Treasury and the Accounts Receivable Departments.

- Assists the Credit Specialists with calls and collections when required.

- Maintains professional integrity and demonstrates exceptional customer service when discussing account information with customers and divisional offices.

SKILLS AND EXPERIENCE:

- Post-secondary education in accounting or finance.

- 2+ years’ experience in a customer service/clerical role is required.

- High degree of proficiency in the use of Microsoft Suites.

- Exceptional attention to detail and problem-solving skills.

- Exceptional communication skills, both verbal, written, and on the telephone.

- Ability to multi-task, and juggle competing deadlines and multiple priorities.

- Experience with ADDs and PDI software is an asset, though not essential.

WHY JOIN THE MACEWEN TEAM?

- The salary range for this role is between $55,000-$58,000 per year. Salaries are based on years of relevant experience and education.

- Learn and collaborate with the best in the industry.

- Supportive colleagues and leaders who are passionate about providing exceptional service.

- Competitive compensation package.

- 3 weeks vacation to start.

- Complete benefits program including health, medical, dental, and life insurance.

- RRSP plan with Company match from day one.

- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

- Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.

- Long-Term Focused - We value long-term success over short-term gains.

- Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.

- Do The Right Thing - We stand by our word and do what's right.

- Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.

- Ever Evolving - We embrace positive change and always seek to improve.

MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for nearly 50 years.

MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 125 retail locations, 17 Divisional Offices, and two distribution centers with identified brands such as Quickie, Jutzi, MacEwen and Esso.

The Company's continuing success is based on each one of our 300+ employees living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required and candidates must complete pre-employment testing which comprises a criminal record check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a posting for future opportunities and not for a vacant position.