Tier 2 Support Specialist (In Office)

About Stem

Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

The Tier 2 Support Specialist is responsible for providing technical support for the Stem products to our customer base as well as our support team members. Support responsibilities include coordinating customer’s installations using internal resources and vendor support. This position provides support to end users by handling service requests from our customer base.

This individual is accountable for ensuring effective support to our clients by providing assistance and coordination necessary to resolve requests in a timely and accurate manner. The ideal candidate will be customer-focused and work with different teams who have a vested interest in the client.

Applicants interested in learning about renewable energy should continue reading below.

Responsibilities:* Successfully complete a multi-week formal training on the products to prepare you to respond to inbound phone calls to act as frontline support for product and service issues.

Qualifications:* Willingness to learn.

Work Environment:* Office Setting, primarily in cubicles.

This position is a 100% onsite role in our Broomfield, Colorado office.

Hourly Range

$22.00 - $33.00

What We Offer:

At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:* A competitive compensation package, including eligibility for a quarterly bonus

Learn More To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:* Company Overview

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.