Telecom Technician II

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at People's Natural Gas? We have a great opportunity for a Telecom Technician II!

The chance to become a true subject matter expert in your career! You will have the opportunity to look at our systems and communication structure from the ground level up. This position offers career advancement opportunities and the chance to grow. Are you a future leader that likes to work hands on? Let's Talk!

The Telecom team acts as an internal Telecommunications company for Peoples Gas by supplying Radio, Cellular service and SCADA support for daily operations. The Telecom Technician II installs, supports, maintains, and repairs all aspects of the Peoples Natural Gas communication network, which includes voice, data, and transport network. In this role you will verify service by testing circuits, equipment and alarms. Using your company provided vehicle you will be on the go keeping the network up to date. This position has an on-call schedule rotation every 6 weeks.

Essential Duties

- Monitor and troubleshoot transport and communications platforms, identifying breakdowns and supporting the restoration and repair of normal operations through various testing methods and equipment.

- Oversee and resolve critical processes, assisting senior-level technicians during emergency situations and periods requiring extended work hours, including on-call responsibilities.

- Provide support to senior technicians in conducting site surveys and collaborate with departmental contacts to plan and coordinate the installation or upgrade of cabling and telecommunications equipment for small or basic systems.

- Assist in installing and upgrading new equipment, coordinating installation activities, and supporting the repair of distribution racks, interconnecting and distribution cables, terminals, intrusion alarms, alerting devices, grounding, and varied signaling and communication systems.

- Recommend precision adjustments to electrical control devices to ensure optimal operating efficiency.

- Install, test, maintain, and repair key telephony systems as directed by voice network senior resources.

- Liaise with vendors to obtain replacement components as necessary.

- Maintain accurate telephony/infrastructure line termination records and prepare thorough written reports documenting work completed.

- Collaborate with field technicians to ensure projects meet established quality and delivery standards.

- Support the implementation and maintenance of LAN/WAN equipment as instructed by data network management.

- Make recommendations following standard operating procedures.

- Perform additional duties as assigned or required.

Qualifications

- Three years of experience in telecommunications/telephony; RF experience or knowledge preferred.

- FCC license preferred.

- Vocational electronics or telecommunications training or an associate’s degree is desirable; relevant experience may substitute for preferred education.

- Valid driver's license and eligibility to operate PNG company vehicles.

Knowledge, Skills, And Abilities

- Comprehensive understanding of voice, data, transport networks, and AC/DC power systems.

- Technical proficiency in installing and maintaining various telecommunications systems.

- Familiarity with RF/microwave, fiber, PBX, cabling, and data networks.

- Proficiency in Microsoft Office suite.

- Ability to work independently with minimal supervision.

- Capacity to collaborate effectively within a team and across departments.

- Excellent written and verbal communication skills.

Working Conditions

- Must be able to travel approximately 75% to PNG worksites (and travel beyond Pittsburgh representing PNG).

- Required to operate computers, telecommunications systems, and hand tools.

- Capable of performing physically demanding work, including exerting up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.

- Must possess color vision, depth perception, field of vision, hearing, speaking, ability to climb, balance, stoop, kneel, crouch, reach, stand, walk, push, pull, and perform tasks requiring manual dexterity, repetition, and visual acuity.

- Will encounter extreme temperatures, noise, wet and humid conditions, gas, fumes, odors, dust, mists, poor ventilation, and mechanical and electrical hazards.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

- Family members cannot result in a supervisor/subordinate reporting relationship

- Family members cannot work in the same department.