Technology Support Supervisor

Job Summary

This position will lead a team of six information systems analysts to ensure quality data flow for billing, load research, data analytics, and data presentment. Specifically, this position is responsible for overseeing the support of the Advanced Metering Infrastructure (AMI) and Meter Data Management Systems (MDM), Sensus RNI, Oracle C2M, and MV90XI. This position will also help develop a long-term strategy for supporting new and existing AMI/MDM Systems. Additionally, this position will be responsible for managing relationships with our various internal partners – Metering Services, Customer Service, Marketing, Regulatory and the Technology Organization.

The Team Leader will work with the operations and support teams to ensure servers, routers, operating systems, and databases are monitored daily and reporting data in a timely manner. In general, this position will oversee the resolution of any systemic issues that prevent meter data from flowing through the AMI/MDM systems to destination systems. This position will oversee and develop processes to analyze the daily performance of all meters, ensuring the continuity and quality of data, and monitor the critical billing processes.

JOB REQUIREMENTS (Education, Experience, Knowledge, And Skills)

- Education: Bachelor’s degree in engineering, computer science, or information systems is highly preferred (highly technical position)

- Experience:

- Over 7 years of combined experience in Data Analysis, Communications Systems, Metering Services, Information Technology, and/or Distribution Operations.

- Experience communicating complex technical information to leadership across Georgia Power and Southern Company.

- Leading teams to troubleshoot and resolve complex technical issues

- Knowledge:

- Customer Services billing processes, field services, communications technologies (especially RF systems), metering technologies, and IT systems

- Modern software engineering and data analysis techniques (SQL, Python, .NET,)

- Skills:

- Analytical & Problem-Solving: Excellent analytical, problem-solving, planning, and project management skills.

- Develop current and future technical subject matter experts through coaching, performance management, and setting clear expectations.

- Lead, persuade, and influence strategic decisions across Operating Companies and the Technology Organization.

- Negotiating with vendors, holding accountable for contractual obligations, and influence product roadmaps.

- Experience in creating strong relationships with management teams across Marketing, Customer Service, Revenue Accounting, Regulatory, Power Delivery, and the Technology Organization.

Job Responsibilities

- Leading (30%)

- Managing the performance of the team

- Ensure the growth and development of the team

- Ensuring communication and understanding of business drivers and impacts of team goals

- Provide training to the team and external groups as necessary

- Prepare summaries of AMI and MDM support activities and results for GPC management.

- Support of Operations (30%)

- Ensure delivery of meter reads for 2.7M meters monthly via systems like Regional Network Interface (RNI, MV90, C2M-MDM and PME.

- Identify and troubleshoot hardware and software issues that interrupt data flow and implement corrective actions

- Participate in storm response efforts for the AMI network, including outage management, phase detection analytics, and restoration prioritization.

- Provide guidance to SCS/T.O. on appropriate service levels for critical databases, servers, interfaces, and system integrations that are vital to the success of our operation

- Work with the operations to implement tools and processes to address meter and data abnormalities

- Provide guidance to SCS/T.O. on appropriate service levels for critical databases, servers, interfaces, and system integrations that are vital to the success of our operation

- Assess cybersecurity vulnerabilities and ensure compliance with T.O. cybersecurity guidelines

- Strategy Development & Execution (30%)

- Budget (10%)

- Work with vendors and Technology Organization to implement solutions to drive business results

- Find ways to improve efficiency within partner organizations

- Actively participating in the evaluation of future AMI and MDM technologies

- Manage capital project budgets: AMI MDM Software, AMI Network Expansion

- Oversee teams O&M budget, including labor, equipment, and operational expenses

Georgia Power

is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 14020

Job Category: Information Technology

Job Schedule: Full time

Company: Georgia Power