Technology Services Technician II - IV

Summary:

The Technology Services Technician is primarily responsible for installing, maintaining and troubleshooting a variety of network and system and other requests received via ticketing system, email, or other methods. The Technician will coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers. The role includes consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements.

This position performs all configuration related tasks through a ticketed change management process to ensure proper approval and accurate documentation of changes are captured. As needed after hours (on call) support is required to support a 24/7 environment. Requires 50-70% travel through the state of Georgia.

Job Duties:

- Technology Support: Plan, maintain and coordinate various technology services and systems to support the Family of Companies, including power facilities, video wall, cellular improvement, life safety system (i.e. fire alarm systems, cable television infrastructure, and building cabling; Coordinate and participate in site surveys and work with customers to gather information regarding voice/data communications and any other special project requirements. Develop maintenance documentation.

- Physical Security: Provide remote office/site design and maintenance support for physical security equipment including cameras, badge readers, video recorders and security alarm and monitoring systems at Tucker, Lawrenceville, remote offices, and power plants.

- Datacenter Management: Manage GSOC datacenters support activities by maintaining cable plant and datacenter diagram, responding to server and network issues, and participating in equipment/software upgrades and testing. Assist with hands on installation and turn-up of servers, routers, switches and all associated copper and fiber cabling; Develop and enforce datacenter, cyber-security policies, and other operational documentation; Develop security and datacenter documentation resulting from maintenance.

- Control Centers Support: Control Centers Support: Provide technical support for SCC, ECC and SNOC technologies and support systems to include but not limited to SCADA workstations, video walls and security networks.

- Lawrenceville Facility Management: Manage the general maintenance of the Lawrenceville campus. Monitor, maintain and coordinate repairs to all environmental support equipment at the BCC including the diesel generator set, UPS, power distribution and switching subsystems, HVAC, lighting, fire suppression, telephones, communications equipment, and security systems; Collect and maintain equipment, systems, and facilities maintenance records.

- Vendor Management: Assist with vendor selections, contract and SOW reviews, cost control and strategizing/communicating vendor related risks. Serve as proxy between vendors and GSOC to coordinate vendor contracts and delivery of tasks and project.

- Budget and Planning: Work with Power Technology and other FOC management on annual budgeting information, maintaining monthly projections, and development of justifications, cost summaries, and/or executive summaries for the development and administration of contracts and purchases.

- Field Support: Provide field support services for the Power Technology Operations activities involving LAN/WAN connectivity in support of a very wide range of network technological disciplines. This includes basic installation, activation, modification, and/or repair of telecommunications equipment and facilities related voice and data equipment at substations and remote offices.

Required Qualifications:

Education: Associates degree in Telecommunications, Electronics, or related field.

Experience:

Technology Services Technician I:

- 0-3 years telecommunications experience with expertise in T1, Ethernet and fiber technologies, as well as a basic understanding of routers/switches/firewalls, LAN/WAN, internet, and network management systems. Hands on experience with fiber optic installation, terminations and splicing a plus but not required.

Technology Services Technician II:

- 3+ years telecommunications experience with expertise in T1, Ethernet and fiber technologies, as well as a basic experience with and understanding and configuration of network devices, LAN/WAN, internet, and network management systems. Knowledge of basic computer hardware and peripherals, including

printers, monitors, and more hands on experience with fiber optic installation, terminations and splicing required.

- Knowledge of data transmission devices, power supplies/systems, audio/video equipment, generators, cooling and heating systems, security systems, LAN/WAN devices.

Equivalent Experience:

Technology Services Technician I: High School diploma and four years of the above experience.

Technology Services Technician II: High School diploma and seven years of the above experience.

Specialized Skills: Experience with fiber and digital test equipment, such as LAN sniffer, protocol analyzer, and OTDRs. Computer literate - proficient in the use of remote access software, MS/Word, Excel, Access, and PowerPoint. Has effective organizational and verbal/written communication abilities, active listening, critical thinking skills

Travel: 50-70%. Company vehicle usage provided.

Unusual Hours Required: May involve an atypical work schedule, including nights and weekends, to minimize outages and service disruption to clients/customers. On call rotation (shared with 2 other technicians) for 24x7 standby coverage.