Technical Services Technician (Maple Ridge, BC)

Job description:

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.

Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilise the earth’s resources.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work.

About the Role - Field Instrumentation Technician (Maple Ridge, BC)

Join our team as a Field Instrumentation Technician based in Maple Ridge, BC. You'll play a crucial role in supporting our projects both locally and internationally. This includes commissioning, maintaining, troubleshooting, decommissioning and collecting data from geotechnical instruments. You will have the opportunity to support our worldwide customers both remotely and on-site, with travel up to 60%. This role reports to the Maple Ridge Support Supervisor.

You will provide unparalleled support to our customers and be responsible for the technical quality and accuracy of your work. You are a customer-focused, team-oriented, organized, detail-oriented, technically competent self-starter with a strong work ethic and well-developed problem-solving skills. You are positive and curious with a desire to learn and grow.

Travel and accommodations are provided for work at remote sites. Competitive pay, including overtime and discretionary bonus.

What you will be doing

Technical Support:

Provide expert-level technical support to customers and internal teams, resolving complex issues and escalating critical problems as needed, both in the office and in the field. Collaborate with engineering and product development teams to resolve escalated customer issues and provide in-depth technical feedback for product improvement. Recommend and lead the creation of technical documentation, including troubleshooting guides, FAQs, and knowledge base articles. Manage customer tickets, remotely troubleshoot issues, and proactively identify field visit requirements.

Customer Interaction:

Spearhead communications directly with customers to relay technical knowledge and troubleshoot issues they may have. Serve as the primary technical contact for key account customers, building strong relationships and ensuring their needs are consistently exceeded.

Provide remote and on-site support to customers worldwide to resolve geotechnical instrument issues.

Travel to sites to perform or remotely lead third-party and customer activities, including installation, configuration, and servicing of data logging and networking equipment.

Technical Expertise:

Perform installation, testing, calibration, commissioning, repair, maintenance, and decommissioning of geotechnical instruments, including piezometers, extensometers, inclinometers, ShapeArrays, settlement cells/plates, RSTAR Affinity product line, survey markers/monuments, temperature sensing cables, load cells, and other related equipment.

Conduct data checks, reductions, and interpretations, providing insights and troubleshooting support for geotechnical and civil instruments.

Assist and perform installation, configuration, and maintenance of geotechnical instruments and data logging equipment, both remotely and on-site.

Develop a deep understanding of RST Instruments, NavStar, and Measurand systems to train different audiences and support market needs for product and service integrations.

Field Support:

Perform field visits, conducting installation and complex troubleshooting followed with full reports to stakeholders, including analysis of their systems and recommendations for proactive management of the equipment fleet.

Support our customers with on-site presence by providing installations, troubleshooting, and training services. Adhere to strict safety protocols and work outdoors in various weather conditions (-40°C to +40°C).

Continuous Improvement:

Stay abreast of industry trends and new technologies in geotechnical instrumentation. Proactively identify opportunities to improve service procedures, training materials, and customer support processes. Contribute to the development of knowledge management systems and best practices. Liaise with Field Supervisors and other Orica brand specialists to coordinate customer opportunities and support Geo Solution product needs.

What you will bring

- Technical Proficiency: Understanding of geotechnical principles and the ability to work with various monitoring instruments, including piezometers, extensometers, inclinometers, ShapeArrays, settlement cells/plates, survey markers/monuments, temperature sensing cables, load cells, and related equipment. Ability to draw and interpret block diagrams and schematics, perform calculations for wavelength and frequency problems, and prepare cable ends and crimp fittings

- Communication Technologies: Knowledge of communication technologies such as LoRaWAN, Bluetooth, cellular connectivity, Wi-Fi, Local ISM Radio, LPWAN for data transmission and fiber optics.

- Safety Commitment: Strong adherence to safety protocols and procedures.

- Customer Focus: Superior written and verbal communication skills, with a customer-focused approach.

- Organizational Skills: Organized, resourceful, detail-oriented, with a strong work ethic and problem-solving abilities.

- Licenses and Travel: Valid Class 5 driver's license with a clean record, valid Canadian passport and/or PR, and willingness to travel up to 60% of the time, including working in remote locations.

- Environmental Adaptability: Ability to work outdoors for extended periods in extreme weather conditions (-40°C to +40°C).

Additional Information:

- Familiarity with Shape Arrays (SAAs), RST Instruments & NavStar, Syscom or 3vG products and equipments.

- Advanced data analysis skills and familiarity with software platforms like the RSTAR Affinity Field App, Terra Insights Cloud Platform, and NavStar's GeoExplorer.Experience with Campbell Scientific loggers and software.

- Strong programming knowledge (Visual Basic, Python, etc.) for advanced data analysis.

- Understanding of radar basics and concepts applicable to various types of radar systems

- Bilingual (French/English) or (Spanish/English) or (Portuguese/English).

Your qualifications

- Education:

Diploma or degree in Electronic, Electrical, Mechanical, Civil, Mining, Software, Geotechnical Technology, or a relevant technical field.

- Experience:

At least 2 years of experience with communication protocols (LoRaWAN, BLE, Cellular, Wi-Fi, Local ISM Radio, LPWAN) and 2-5 years of experience with geotechnical and civil instrumentation, telemetry, electronics, communications, construction, or similar disciplines.

How you shape and influence others

* Demonstrates courage, resilience and flexibility

* Strong reputation for integrity, ethics, personal values and solid character 

* Solid interpersonal & communication skills

* Self-aware and open to feedback 

* Work effectively across teams

* Able to work independently with only targeted supervision

* Productive without compromising quality  

* Highly reliable and motivated to excel

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Compensation

- Full Time Salary

- $60,000 - $80,000 based on experience

- Eligible for annual short-term incentive plan

(Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

Orica does not provide immigration-related sponsorship for this role.  Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

Employee Benefits (Full Time Position)

•    Company events

•    Extended health care

•    Dental care

•    Vision care

•    Disability insurance

•    Employee assistance program

•    Life insurance

•    On-site parking

•    Paid time off

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica.  Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process.  All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.  Please also be advised that Orica will never request payment or require candidates to deposit a check during the recruitment and onboarding processes.