Tech Business Analyst Prin

Job Posting End Date

05-11-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Tech Business Analyst Principal plays a key strategic and analytical role within the Customer Communications Technology team. Operating within both Waterfall and Agile frameworks, this position collaborates across Technology, business partners, product owners, and project teams to deliver consistent, reliable, and scalable technology solutions.

The role independently performs advanced business analysis for complex initiatives, translating business needs into actionable requirements and supporting strategic technology investments. This individual will work closely with engineering and product teams to support high-impact systems including customer alerting platforms, corporate web experiences, and the custom call center agent desktop application.

Job Description What You'll Do: Essential Job Functions & Tasks About the Team

This position supports the team responsible for critical customer communications and engagement technologies, including:

- Customer Alerting Systems: Outage notifications, billing alerts, and event-driven communications.

- Corporate Web Properties: Design, build, enhancements, and support for multiple enterprise web sites.

- Call Center Technologies: Support and development for the custom-built call center agent desktop platform used by internal customer service teams, and critical IVR technology projects, including the implementation, integration, and optimization of the enterprise IVR system.

Organize and lead analysis efforts to understand stakeholder business needs, define scope, and develop business cases.

- Apply advanced business analysis techniques including use case modeling, process mapping, workflow analysis, and data modeling.

- Lead requirements elicitation activities; produce comprehensive documentation.

- Collaborate with product owners, engineering teams, and business partners to translate requirements into conceptual, logical, and physical models.

- Demonstrate technical aptitude including querying data and understanding relational databases. Provide feedback on system and data designs.

- Drive process improvement initiatives across alerting, web platforms, and agent desktop systems.

- Mentor and guide other Business Analysts.

- Support financial aspects of technology portfolio planning.

- Build and maintain strong business relationships, act as a trusted advisor.

- Contribute to IT portfolio management activities.

- Identify opportunities to reduce cost, increase value, and improve strategic positioning.

Preferred Skills & Experience:

- Domain Experience (preferred but not required):

- Customer communications / alerting platforms

- Corporate websites or digital experience systems

- Call center or customer service technologies

Technical & Analytical Skills:

- Ability to perform SQL queries

- Understanding of integration patterns, APIs, and data flows

- Experience with Agile ceremonies and user story development

- Familiarity with conceptual, logical, and physical modeling

What We're Looking For:

Education requirements are listed below:

- Bachelor’s degree in computer science, Information Systems, Business, or related field; OR associate’s degree + 2 years relevant experience; OR High school diploma/GED + 4 years relevant experience.

Work Experience requirement listed below:

- At least 7 years of relevant business analysis or project analysis experience.

A strategic, detail-oriented Business Analyst who can lead complex initiatives, collaborate deeply with engineering and product teams, and influence technology direction across alerting systems, digital platforms, and call center operations.

What You'll Get:

Base Salary from $98,993 - $128,689/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data Compensation Grade:

SP20-008

Compensation Range:

$98,993.00 - $128,688.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.