Calpine

SVP Residential Operations & Marketing

LocationHouston, TX
Job TypeFull-time

About This Job

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation represents over 27,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.


The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.


About Champion:


Champion Energy is a wholly owned subsidiary of Calpine Corporation and a licensed retail energy provider in every fully deregulated state in the U.S. While Champion serves all segments within the Texas market, its residential division has consistently earned recognition for excellence. Champion’s residential business in Texas is a six-time winner for residential customer satisfaction through the JD Power Retail Electric Provider Residential Customer Satisfaction Study. Additionally, Champion’s dedication to customer service led to it being named the “Best Texas Electricity Provider” by Texas Electricity Ratings in 2023, alongside recognition from the Better Business Bureau as a Winner of Distinction with an A+ rating.


Job Purpose:


Oversee Champion marketing and operations for residential, small commercial and C&I businesses including support functions, information technology and call center operations. This role also includes P&L responsibility for all Champion lines-of-business with the exception of large commercial indirect sales.


Critical to this role is the ability to provide day-to-day leadership, process improvement, fraud prevention, product development, drive innovation, as well as marketing and brand management.. In addition, this role will work closely with the Champion leadership team to ensure programs are well understood and supported including KPIs, feedback loops, and operational excellence. This role will report to the president of Calpine Retail and may present to and/or prepare content for the CEO of Calpine and the Board of Directors.


Responsibilities:

Drive sales in both residential and small commercial segments.
Ensure marketing strategies are sound and aggressive enough to drive both increased EBITDA, customer count growth and brand awareness.
Work closely with the executive team to develop and execute plans that align with the company's overall business objectives. This individual will also be responsible for understanding and possibly reporting on market trends and competitor activity.
Ensure business operations are functioning properly under current conditions and set up to function properly under planned growth conditions.
Ensure that all support functions, that do not report directly to this role (shared services) (e.g., trading, pricing, credit, accounting, etc.), are operating effectively for the Champion business.
This role will oversee the business P&L, including budgeting, resource allocation, and performance tracking. This individual will work closely with cross-functional teams to ensure that marketing initiatives are executed effectively and efficiently.


Critical Success Factors:

Extensive experience running a retail residential organization, preferably in a subscription-like industry (electricity, insurance, telemarketing, streaming services, etc.)
Working with residential pricing, including swing/convexity models
Extensive experience consolidating all aspects of running a large residential and small commercial organization.
Working knowledge of accrual (GAAP) accounting and mark-to-market accounting
Ability to promote a team atmosphere across multiple functions


Required Skills/Experience:

The ideal candidate for this role will have 15 or more years background in a senior leadership role with experience developing and implementing successful strategies in the residential and small commercial electricity or similar sectors. In addition, this individual should have excellent analytical and problem-solving skills, as well as the ability to work collaboratively with a diverse team.
Strong leadership and communication skills are also essential for this position.
Listening skills as well as the ability to diagnose and resolve problems efficiently
Demonstrated ability to assess needs, validate direction with key stakeholders, develop and deliver impactful programs, create feedback loops, monitor performance, adjust as needed.
Expert knowledge of retail electricity (internal and market) processes
Expert knowledge of key retail electricity systems (e.g., pricing, scheduling, data capture, CIS, CRM, website).


Education:

Bachelor’s degree in business or related discipline.


Physical Requirements:

Sitting and standing for long periods of time
Approximately 10% travel required.



Additional Calpine Information:

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.



Please view Equal Employment Opportunity Posters provided by OFCCP here


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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