Program Manager -Customer Svc Compliance

Program Manager - Customer Service Compliance

Reporting to VP, Customer Service

Location: Orange, CT

Work Type: Office

The base salary for this position is dependent upon experience and location, ranging from $103,000 to $129,000 plus bonus

Summary: The Program Manager of Customer Service Compliance is responsible for providing senior management with consistent, accurate, and relevant business data to enable continued business performance analysis and informed business decisions. This includes creating and maintaining key performance indicators, sustainability reporting, records retention programs, and regulatory-required reporting. Additionally, the Program Manager will be responsible for implementing and overseeing various internal audits to ensure compliance with regulatory and company policy requirements. This position will be key in integrating multiple departments to ensure the company meets or exceeds its compliance obligations and regulatory metrics.Key Responsibilities* Manages and oversees various regulatory obligations as they impact CMP Customer Service, including but not limited to reviewing filings for accuracy, compliance and completeness, tracking, and overall administration.

Skills and Requirements* Bachelor’s degree or significant advanced experience in this specific field for over 10 yrs is required

Competencies* Develop Self and Others

AVANGRID employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.

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Company:

UIL HOLDINGS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

May-12-2025