Lead Teams. Deliver Excellence. Become Altrol Inc.'s Next Commercial & Residential Service Manager!
Job Title: Commercial & Residential Service Manager
Company Name: Altrol Inc.
Pay Range: Competitive Salary (DOE) + Bonuses + Full Benefits
Industry: HVAC (Residential, Commercial, Government or Federal)
Location: Fairbanks, AK
Job Overview:
Altrol Inc., Alaska's top HVAC and plumbing contractor, is hiring a seasoned Commercial & Residential Service Manager to lead our field operations across service, installation, and plumbing departments. This leadership role is responsible for managing multiple teams and ensuring service delivery that exceeds customer expectations. From technician training to job costing to customer success, you'll orchestrate a highly productive environment that balances people, process, and performance. If you're ready to take charge of a growing operation with integrity, structure, and a people-first mindset—this is the role for you.
Who We Are:
Founded in 1982, Altrol Inc. has grown to become one of the most respected HVAC and plumbing companies in Alaska. Our reputation is built on ethical business practices, practical solutions, and a passion for helping people. We invest in our team, our tools, and our technology—because your success is our success. At Altrol, we're a family. And we're proud to serve the Fairbanks community and beyond with integrity, heart, and craftsmanship.
Key Responsibilities:
•Manage and coach field teams across Residential/Commercial Service, Installation, and Plumbing.
•Ensure department profitability by tracking job costing, KPIs, and technician productivity daily.
•Conduct weekly ride-alongs and field support for HVAC and plumbing technicians.
•Implement Nexstar Service Systems to elevate customer experience and employee performance.
•Lead recruitment, onboarding, and ongoing training for techs, plumbers, and installers.
•Enforce company uniform, safety, and professional conduct standards.
•Conduct weekly department meetings and quarterly team-building breakfasts.
•Manage flat-rate pricing usage, quoting practices, and commercial bid workflows.
•Maintain accurate scheduling and dispatching in partnership with dispatch and warehouse staff.
•Review and approve invoices, timesheets, and warranty work.
•Collaborate with accounting, operations, marketing, and estimators to align strategic goals.
•Inspect all completed installs for quality control and customer satisfaction.
•Resolve customer complaints promptly and ensure every interaction delivers a “WOW” experience.
•Supervisory Responsibilities
•Oversight of Residential and Commercial:
Qualifications:
•Minimum 5 years in HVAC, plumbing, or construction management.
•Strong background in team leadership, scheduling, field operations, and performance reviews.
•Proficient in service KPIs, job costing, and P&L management.
•Exceptional communication and interpersonal skills.
•Knowledge of flat-rate pricing and HVAC/plumbing codes required.
•Technically capable and comfortable assisting in the field when needed.
•Proficient in computers, tablets, and service software platforms.
•High school diploma required; college or trade school education preferred.
Benefits:
Compensation Perks:
•401(k) with employer match
Health & Wellness:
•Medical, Dental, Vision Insurance
•Life & Disability Insurance (Basic, Supplemental, Short/Long-Term)
Work-Life Balance:
•Paid Time Off (vacation, holidays, sick days)
•Travel Projects with Per Diem
Career Development:
•Paid Training / Apprenticeship
•OSHA, Fall Protection, Lift Certifications
•Tool Replacement Program
•Tech Package (Smartphone or Tablet Provided)
Unique Extras:
•Company Vehicle / Car Allowance / Mileage Reimbursement
•Uniforms and Safety Gear Provided
•Annual Company Trips & Events (BBQs, fishing, concerts, holiday parties, and more)
Schedule:
•Full-time, Monday–Friday (8–10 hour shifts)
•Weekend work and extended hours may be required
•40–60 hour workweek depending on seasonal workload
Work Location:
•Fairbanks, AK (Relocation Assistance Available)
•On-site management with some travel to customer sites
Equal Opportunity Employer:Altrol Inc. is proud to be an Equal Opportunity Employer. We are committed to building a team that reflects a wide range of backgrounds, talents, and perspectives. You'll be treated like a person, not a number—always.
Step into a role that defines leadership and results. Apply now and help Altrol Inc. deliver world-class service with precision and pride—across Alaska and beyond.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
•Professional development assistance
Shift:
Work Days:
Ability to Commute:
•Fairbanks, AK 99701 (Required)
Ability to Relocate:
•Fairbanks, AK 99701: Relocate with an employer provided relocation package (Required)
Work Location: In person