Products and Services Manager - Residential Solutions

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.This position will be hired either in Charlotte, NC or St. Petersburg FL. ONLY

Position Summary

This position is responsible for overseeing the management and operations of Residential Home Protection P&L driven plans and services. These services are offered in regions of the regulated and non-regulated footprint. Normal responsibilities include the development of products for a portfolio aimed to drive customer satisfaction and profitability. This position collaborates with cross functional teams and provides leadership and guidance to others without having formal management or supervision responsibilities. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short and long-term benefits. The position will work closely with internal and external teams to successfully manage the daily operations and strategy for long-term growth.

ResponsibilitiesProgram Management & Operations* Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.

Reporting and Analysis* Standardize programs across all jurisdictions where business justification exists.

Communication & Relationships* Develop/maintain a productive business relationship with the external program support vendors.

Other* Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.

Basic/Required Qualifications* Bachelor's degree in Business, Finance, Engineering, Marketing or related degree and 2+ years work related experience OR

Desired Experience* Master's degree in Business, Engineering or Marketing

Additional Preferred Qualifications* Proficient in Microsoft Office software tools.

Working Conditions* Normal office environment with some travel, including overnight travel and site visits.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Thursday, May 15, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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