Superintendent, Operations

Job Description

Job Title: Superintendent, Operations

Posting Start Date: 10/24/25

Job Description:

Position Information

$68,640.00 - $114,660.00 annually

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Direct the day-to-day management, development and operations of the facilities and personnel of the Company engaged in the functional area of water and/or wastewater operations.

Key Accountabilities

- Assists in planning regional construction, operations, and maintenance within established budget limitations

- Lead the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability

- Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained

- Controls materials through the preparation and recommendation of economical and efficient programs to meet cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas

- Involved in establishing and managing personal relationships and rapports with political, civic, and key stakeholders within area of responsibility. Could interface with regulatory entities and represent company positions at regulatory proceedings and hearings

- Execute effective reporting processes. Provide analysis and support to manager with information required for various reports, budgets, and business plans

- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas

- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets

- Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately

- Continue to reinforce the importance of developing a diverse workforce

- Work collaboratively with other functional leads to mitigate business risks

- Excellent written and verbal communication skills (e.g., fluency, report writing, developing materials and presentations)

- Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.)

Knowledge/Skills

- Excellent leadership skills and presence and strong team building, collaboration and talent evaluation skills

- Excellent quantitative skills (e.g., analytical, technical, problem solving)

- Ability to manage a geographically diverse and dispersed organization

- High level of computer literacy required

- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business

- Knowledge of company policies and procedures and management theories, practices, and trends

Experience/Education

- Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience

- Three (3) years managing operational areas and operating units and managing and meeting performance targets

Travel Requirements

- As required

Work Environment

- Varied, office and field

Certifications & Licenses

- Professional water license preferred

- Must have a valid driver’s license

Competencies

Decision Quality

Develops Talent

Drives Engagement

Plans, Aligns, & Directs

Prioritizes & Role Models Safety

Self-Awareness