Stakeholder Engagement Ambassador

About The Role Stakeholder Engagement Ambassador (Part time) Permanent, 20 Hours per week Salary Up to £21,189 depending on experience (based on 20 hours per week) Based in Pity Me, Durham

At Northumbrian Water, we’re committed to delivering an exceptional experience for every customer. We want to understand our customers circumstances so that we can provide tailored support when they need it.

We're launching an exciting new role—

Stakeholder Engagement Ambassador

—across our North east regions. Stakeholders are essential in helping us connect with customers and promote awareness of our affordability and priority services.

Are you ready for an exciting career?

Reporting to the Customer Service Manager, this role will focus on building stronger relationships with key partners such as charities, housing associations, and Citizens Advice. By working together, we'll raise awareness, create alternative application routes for financial support and PSR and establish data-sharing agreements to better support those who need it most.

Based in County Durham, you'll need to be flexible with both travel and working hours, taking responsibility for planning your own schedule. Your week will include a mix of office-based work, home working, and visiting stakeholders across our regions. Some evening and weekend work will be required, depending on the timing and location of stakeholder events.

What You’ll Do:

- You’ll build trust and strong relationships with stakeholders promoting our tariffs and priority services.

- You’ll work collaboratively to promote awareness of our brand and create ease of application for support.

- Grow a network of community advocates within organisations who can help share our key messages.

- Plan and deliver a yearly calendar of stakeholder events, both in-person and online, to support ongoing engagement.

- Create and distribute regular partnership newsletters to keep stakeholders informed and connected.

- Provide training for partnership organisations so that they can apply for water bill and PSR support independently.

- Explore and set up data sharing arrangements with others to proactively provide support where we can (e.g. councils etc).

- Communicate on every level: stakeholders, customers, and businesses in a positive, way, to drive-up positive brand awareness, answer (sometimes awkward) questions, influence behaviour change.

- Continuously learn and adapt and regularly report on feedback from our stakeholders to influence messaging and improve awareness of our support and brand.

About You:

- You’ve excellent communication skills and thrive on taking ownership to meet business and stakeholder needs.

- You’ll be self-motivated and driven to meet targets and improve awareness of our support schemes.

- You’ll have the confidence to make decisions on your own.

- Having experience in building and nurturing stakeholder partnerships would be desirable.

- You will need to have a full UK driving licence to fulfil the role.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. About Us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG At a Glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our Benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

- Generous holiday entitlement starting at 23 days (pro rata), plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.

- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.

- Free access to local attractions.

- A fantastic discount scheme, with savings on days out, shopping, travel and more.

- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.

- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.

- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.

- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

About Us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.