Sr CSS Process Analyst

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Analyze business requested changes, including the identification of employees and departments affected, perform gap analysis, and collaborate with IT to design solutions that ensure business objectives are met. (20%) 2. Develop test plans, write detailed test cases, execute test runs to find system and process defects, facilitate usability testing, and conduct post-deployment validation testing. (15%) 3. Elicit and document business requirements and functional designs by leading meetings, workshops, and focus groups. (15%) 4. Analyze potential system issues reported and determine the root cause and impact to employees/customers. Participate in the solution to fix the issues, test fixes, and facilitate any cleanup efforts. (15%) 5. Identify and perform system configuration changes for fixes, enhancements, and regular maintenance. (10%) 6. Pull, prepare, model, report, and analyze internal and external data to drive actionable insights for analysis, enhancements to processes, metrics, and business solutions. Build interactive visualizations and dashboards to communicate analysis and reports. (10%) 7. Measure and monitor results of changes to ensure the system and processes meet the intended objectives and deliver results to leadership and training. (5%) 8. Collaborate with Workforce Development and/or the business units to design and deliver step-by-steps, screen shots, information for employee communications, knowledge articles, field alerts, and quick reference guides. (5%) 9. Communicate changes, verbally and through documentation, at the appropriate level of detail for the audience and deliver presentations at various department meetings. (5%) MINIMUM REQUIREMENTS Educational/Experience Level: Requires Bachelor's degree in Strategic Management, Management Information Systems (MIS), Business, Liberal Arts, Industrial Engineering or a related field and four years related experience; or equivalent. Communication Skills: Requires the ability to communicate, persuade and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature. Numeric Skills: Requires the ability to perform algebraic, trigonometric and geometric operations and/or moderately complex statistical and/or accounting methods. Computer Skills: Requires advanced knowledge of various software applications to create documents, reports and/or graphics. SAP and Salesforce experience preferred. Physical Demands: Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. Work Conditions: Works in an office environment. May require some traveling. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Business Processes & Change Mgmt