Sr. (Lead) Process Engineering and Automation Analyst I (II)

Flexible Work Arrangement - Hybrid

The Sr. (Lead) Process Engineering and Automation Analyst is tasked with collaborating with business units within ITS and its partners to assess current processes, identify areas for improvement, develop and lead the implementation of both manual and automated processes. Additionally, the lead process engineering and automation analyst is responsible for optimizing resources, including cost and time, to enhance process efficiency, uncover automation opportunities, and devise innovative solutions to achieve desired outcomes.

Responsibilities

ITS Process Engineering and Innovation department is responsible for process improvement, automating manual processes where applicable and other IT functions. Some functions include but are not limited to:

- Collect opportunities for improvements and requirements from IT and business stakeholders to build work catalog of any process gaps and new ideas

- Process efficiency review and recommendations for improvement and innovation

- Identify areas where automation can improve processes efficiency with traditional platforms like workflows and integrations as well as new methods like agentic AI.

- Lead change management for the processes being implemented or modified to establish clear roles and responsibilities and ensure outcome requirements are met

- Develop process measurements to quantify improvement and demonstrate adherence to expected outcomes

- Efficient management of projects / initiatives to implement improvements

- Collaborate with matrixed IT and Business teams, including process owners and stakeholders, to implement changes

PJM has established a remote work posture in balance with onsite attendance known as Flex First. While working from home is an option it is at the discretion of the Manager, ITS Process Engineering and Innovation.

Essential Functions

- Identify opportunities to improve processes and measurements of associated business value

- Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables, related to process improvements.

- Work with leaders to learn their business units and develop a deep understanding of their priorities and improvement needs.

- Use data analysis to ascertain the inputs that have the most impact on process performance

- Develop and track requirements, KPIs and other metrics related to improvement opportunities

- Develop value propositions, identify potential risks and opportunities associated with improvements and innovation

- Discover, document, track and resolve problems with processes in partnership with the team and process owners

- Regularly develop status reports regarding workgroup or project team progress

- General understanding of technology related to business functions

Required

Qualifications & Characteristics:

BS degree in Computer Science, Business Administration or equivalent work experience

At least 5 years of work experience with the following:

- Capable of handling multiple initiatives at the same time

- Process analysis and improvement

- Quantitative and qualitative analyses

- Effective collaboration techniques and customer focus

Ability to produce high-quality work products with attention to detail with a focus on delivering results

Ability to communicate effectively in a team environment

Self-motivated with a bottom-line results-oriented approach

Emotional Intelligence

Active listening skills

Technical experience with converting manual to automated processes

Understanding of artificial intelligence

Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Ability to use document management systems

Preferred

- MBA, Business Administration

- Scrum methodologies / Confluence experience

Familiarity with or willingness to learn about agentic AI capabilities

Familiarity with automation techniques and tools like Ansible, Power Automate, Splunk, Robotic Process Automation, Halo, scripting and tool integration

Knowledge of infrastructure management and software development

Experience With PJM Operations, Markets, And Planning Functions

Experience supporting any of PJM Committees

Experience with Visio, Jira and Confluence

Experience with Lean Six Sigma or equivalent