Software Support Engineer

JOB OVERVIEW

JOB TITLE: Software Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Software Support Engineering Supervisor

EMPLOYEE TYPE: Full-Time

LOCATION: 25612 Commercentre Dr. Lake Forest, CA 92630

GENERAL JOB DESCRIPTION

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Sustain Software as required

- Software Quality Validation (Installation, Operation and Functionally, Software validation based on hardware configuration)

- Resolve medium level’ customer issues assigned to them via customer requests for technical assistance within the prescribed resolution timeframe.

- Resolve customer issues with LabVIEW drivers and communications.

- Resolve customer issues with Chroma software applications (PowerPro, BatteryPro, Captivate and Soft Panel, etc.)

- Interface with operations, service, and engineering teams and customers to address instrument operation and test application issues.

- Conduct product Hardware and Software training at customer facilities or online.

- Provide on-site installation, troubleshooting and repairing of ATE power measurement systems and instruments at customer locations

- Ability to perform overnight travel domestically and/or internationally up to 25%

- Develop documentation: Knowledge Base Articles, FAQ’s, and technical articles.

- Strong teamwork and communication skills required.

QUALIFICATIONS

- Education: BSEE or BSCS with minimum of 2 years of experience in a technical environment.

- Certified LabVIEW Associate Developer (CLAD).

- Experience with programming languages: Visual C#, Python, C++, Visual Basic.

- Experience with troubleshooting advanced Windows Operation Systems Issues.

- Software Quality Testing and Debugging.

- Working knowledge of automated test equipment (ATE) and systems with experience in ATE software programming.

- Experience using and AC/DC power sources, electronic loads, Hipot testers, power meters and general test equipment such as DMMs, oscilloscopes, etc.

- Experience using and troubleshooting communication protocols such as GPIB (IEEE 488.2) RS-232, RS-485, I2C and CAN Bus.

- Excellent written and verbal communication and interpersonal skills.

- Knowledge of SCPI commands and remote control of programmable instruments.

SUPERVISORY RESPONSIBLITIES

This is a non-supervisory position.

PHYSICAL DEMANDS

General office skills and dexterity are required. Must be able to lift 30 pounds.

WORKING CONDITIONS

Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

Company Benefits

Chroma Systems Solutions has a wide-range of benefits we offer our employees, including:

- Bonus programs based on individual and company performance

- Vacation, sick, bereavement time

- Generous Flex Time or 9/80 schedules available

- Medical, dental, and vision plans for employees and dependents

- Life insurance, AD&D, long term disability, and employee wellness programs

- 401(k) retirement accounts with immediate vesting of company contributions

- Profit sharing programs