Service Supervisor

Overview:

Stewart & Stevenson is Now Hiring at 5717 IH I-10 East San Antonio, TX 78219.

Responsible for daily direction and supervision of the service department and Service Technicians.

Responsibilities:

- Oversee the daily operations of the service department.

- Manage the distribution of Service Technician workloads and assignments.

- Direct the activities of Service Technicians.

- Manage shop costs to achieve margin objectives.

- Ensure the appropriate manpower and supplies are available to complete work assignments.

- Review in progress and completed jobs to verify scope of work completed appropriately and safely.

- Maintain a clean and safe work environment.

- Assist Service Advisors in responding to and handling customers' service complaints.

- Establish work standards and evaluate Service Technician's performance.

- May handle issues related to warranty work requests.

- May determine need and cost of service repairs.

- Hire, counsel, and discharge Service Technicians as necessary.

Qualifications:

- Ability to organize and direct oneself and effectively supervise others.

- Ability to utilize the available time to organize and complete work within given deadlines.

- Ability to find a solution for or to deal proactively with work-related problems.

- Ability to communicate effectively with others using the spoken word.

- Ability to take care of the customers’ needs while following company procedures.

- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

- High School Graduate or General Education Degree (GED) and three to seven years related experience.

- Associates or Bachelor’s degree strongly preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Other Requirements:

Prior experience in a shop and/or field service environment required. Ability to utilize laptop computers and portable diagnostic tools required. Prior supervisory experience required.

Working Conditions:

Office and shop environments. Shop environment may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.