Service Representative ANP-Temporary

National Grid is presently looking for candidates to fill a Service Representative ANP-Temporary position in Potsdam, NY. Our business is seeking a Service Representative that is under general supervision to work on electric residential and small commercial utility services, perform installations, removal or changes of electric meters, respond to electric emergencies; responding to safety and service work investigations in the field, conduct field collections for overdue bills, able to work off of a ladder, satisfy all mandated inspections and programs; perform metering services activities including, but not limit to the following:

- All Service Representative Helper duties.

- Curb box inspections, public building surveys and visual regulator vent inspections.

- Gas ERT changes.

- Connect single-phase electric meters.

- Disconnect gas/electric meters including three-phase.

- Remove size 425 or smaller gas meters.

Also, perform field collections activities including:

- Review and process account data.

- Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.

- Perform the necessary clerical functions.

- Evaluate conditions encountered on customers' premises.

- Make decisions and take actions in conformance with all applicable regulations, guides and practices.

- Conduct health impairment inspections.

- Replevin (socket meters only).

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

- Must have valid driver's license required with a safe driving history that meets National Grids Safe Driver Policy.

- Must have educational background in electrical, mechanical or gas theory or 18 months experience in a related mechanical series.

- Must satisfactorily complete Service Representative A school for all duties in this classification.

- Working knowledge of company and regulatory requirements regarding collections policies and practices.

- Must possess the ability to use hand tools and to handle customer contacts satisfactorily

- Applicant may be required to demonstrate this required level of knowledge.

- Must have high school diploma

- Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary

- Must be available to respond to emergency call outs

- Must be available to respond to mutual aid requests for extended periods of time during storm situations both locally and out of the general geographic area

- Must have good computer/keyboarding skills

- Must have excellent customer service and communication skills

- Must be able to interact with customers face to face on a daily basis.

NOTE: This job is Non-Progression.

Salary:

- $36.67/Hr

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.