Account Services Representative - Temporary

Department:

Account Services

Reports To:

Account Services Manager/Supervisors

Join the Team That’s Growing Healthy Communities. Work with Purpose. Live with Possibility.

At Aquatera, we’re more than a utility provider, we’re environmental leaders delivering high-quality water, wastewater, and solid waste services while building healthier communities across Alberta. As a locally owned organization and an Alberta Top Employer, we’re proud to offer meaningful work, opportunities for development and growth, and a fulfilling lifestyle all within a supportive work environment. Everything we do contributes to cleaner water, a healthier environment, and stronger communities so you’ll go home knowing your work truly matters. We foster a strong, supportive culture grounded in safety, integrity, collaboration, and innovation. With opportunities for training, mentorship, and career advancement, Aquatera is a place to grow and thrive while maintaining a positive work life balance. We’re looking for passionate and diverse professionals who share our values and are committed to making a lasting impact.

About the Role

The account services representative manages customer service and utility operations, including accounts, billing, meters, scheduling, and collections for water, wastewater, and solid waste, while providing excellent customer service.

Key Responsibilities

- Provide exceptional customer service on via call centre, email, LiveChat, and online applications

- Maintain customer accounts, service locations and meter information

- Handle and respond to customer inquiries regarding water service, billing, usage, meters, and account status, providing professional assistance even during difficult interactions

- Book appointments and generate service orders for meter installations, exchanges, and maintenance

- Perform routine account collections

- Assist customers with starting, stopping, or transferring water service

- Educate customers about water conservation, rate structures, and service policies

- Generate and review bills for accuracy

- Resolve billing discrepancies, disputes, or questions about consumption

- Investigate abnormal usage

- Address customer complaints related to water pressure, leaks, or service interruptions and route them to appropriate teams

- Operating folding and inserting equipment

- Maintain accurate records of all transactions and communications

Qualifications and Required Skills

The successful candidate will:

- Be legally entitled to work in Canada without limitations

- Be committed to our values and principles

- Be committed to safe work practices

- Employ continuous improvement principles

- Have exceptional customer service, communication, and computer skills (Outlook, Word, Excel)

- Be highly organized, deliver accurate quality work with attention to detail

- Contribute to a cooperative team environment

- Be able to move between jobs/stations when required

- A minimum of one-year business/office administration Certificate or equivalent combination of education and experience is an asset

- Experience in billing and collection processes is an asset

- Working knowledge of water meters and reading technology is an asset

Compensation

We offer competitive compensation and benefits including health, dental and vision, defined benefit pension plan, RRSP matching, health and wellness spending account, and above average vacation benefits.

Conditions of Employment

- Pass comprehensive drug and alcohol test

Ready to make a difference?

Start your journey with Aquatera Utilities Inc. Apply at https://www.aquatera.ca/who-we-are/join-our-team. This competition will remain open until May 1, 2026

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We thank all applicants for their interest. Only those selected for an interview will be contacted.