Service Operator-2Cl L503

Overview

Under general supervision, maintain effective operational communications by way of radio, telephone and other communication channels such as CRT/keyboard, a printer, a pneumatic tube system, or a telecopier; and, disseminates all necessary information to responsible parties in a timely and efficient manner.

Responsibilities

Core Responsibilities

- Under general supervision, maintain effective operational communications by way of radio, telephone and other communication channels such as CRT/keyboard, a printer, a pneumatic tube system, or a telecopier; and, disseminates all necessary information to responsible parties in a timely and efficient manner.

- Dispatch, receive, and relay operational communications and coordinate these activities with other departments.

- Receive service calls directly or indirectly, organize these calls with respect to established priorities, and efficiently dispatch this work to field forces.

- Follow notification and call-out procedure as required. Keep records of service calls, responses, and operations as required; assist in the summarization of these records; and update, file and retrieve records necessary for the performance of job duties.

- Provide assistance to field forces such as communication with outside agencies and obtaining field locations or facility information from the distribution maps. Perform related or less skilled duties as assigned.

- Perform activities in accordance with Company Safety Rules, Good Housekeeping Practices and Company policies.

Qualifications

Required Education/Experience

- High School Diploma/GED

Relevant Work Experience

- Ability to read, write and speak English effectively and perform simple arithmetic. Required

- Must be of sound physical condition. Required

- This position is subject to drug testing as required by governmental regulations. Required

- Must successfully pass a predictive aptitude (behavioral) test. Required

- Candidates awarded this position will be restricted from bidding another position for twelve (12) months

Licenses and Certifications

- Driver's License Required