Service Manager

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Northeast-Western Energy Systems USA(NES WES),is a division of INNIOandprovides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas,propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.

This Service Manager will lead our Operator team in NY and CA. It is a remote position, with ideal location near Bristol, PA or greater New York or Northern New Jersey area. This job holder will need to attend meetings in our Bristol, PA offices frequently.

Essential Responsibilities:

- Direct management of the onsite operators within the dedicated operational region NY/PA and CA (KPIs : quality of work; profitability; target agreements; employee development; EHS and customer satisfaction).

- Responsibility for the quality of work execution of Customer Contractual obligations; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.

- Collaboration in the strategic planning of the operational region.

- Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.

- Supporting the Service Team by developing and introducing standardized processes.

- Working closely with the Service Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities).

- Cost optimization of service calls and fulfilment of service contract requirements.

- Escalation of complex technical issues to the Technical Services Group

- Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).

- Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how.

- Review Operator timecards and hours billed

- Ensure, on time job closing in working with operations staff

- Ability to manage multiple sites remotely while completing routine sites visits to all sites within the operational fleet

Qualification Requirements:

- Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably)

- Previous managerial or lead experience in an industrial setting

- Completed technical or electrical / electronic vocational training

- Excellent written and spoken communication skills in English

- High degree of flexibility and resilience

- Ability to motivate employees internally

- Ability to analyze and optimize processes and procedures

- High degree of customer orientation, problem-solving and negotiating competences

- Confident handling of Oracle and Microsoft applications

- Willingness to travel

Desired Qualifications:

- Knowledge of nat. gas engines, ideally Jenbacher products